Salesforce Administrator

THE ROLE

We are currently recruiting an experienced, highly motivated and enthusiastic Salesforce Administrator with experience supporting Sales Cloud, CPQ/RCA and Marketing Cloud Account Engagement (Pardot) for GTM teams. This individual will be working in Certinia’s internal Salesforce org, which includes platform, internal and 3rd party managed packages. Experience with Agentforce and Slack would be advantageous.

WHAT YOU WILL DO IN THIS ROLE

Supporting the internal Certinia Salesforce.com (SFDC) Org
Design, configure and administer SFDC including, but not limited to Custom Objects, Flow, Custom Fields, Validation Rules and Lightning Pages
Support the Quote to Order process through the creation of new SKU’s, resolving quote issues in the CPQ solution and monitoring the contracting process to ensure data integrity.
Install and configure Salesforce packages
Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting
Assist with the internal implementation of Certinia applications
Support the integration of third-party applications with the internal Org
Work with Salesforce.com to understand their platform roadmap and how to apply enhancements to internal business challenges
Contribute knowledge and expertise around security models and org governance
Execute projects to deliver operational improvements to the GTM organization
Execute other assigned tasks as delegated
Provide general user training on using Salesforce
Maintain excellent communication with all end users
Promote service excellence

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
3+ years’ experience as a Salesforce Administrator including technical implementation, day-to-day operation, long-term projects and org maintenance
Minimum 1 years experience with Salesforce CPQ or RCA
Salesforce.com Basic Admin Certification
Flow writing / editing / testing
Experience with unit testing, deploying change sets from Salesforce sandbox environments, and familiar with common software development practices and methodologies
Bachelor’s degree or related experience

WHAT ELSE WOULD BE GOOD

Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures
Ability to multi-task in a fast-paced environment
A genuine enthusiasm for exploring how AI can improve the way we build, test, and support Salesforce solutions - someone who experiments, shares learnings, and helps Certinia work smarter.
APEX Class writing / editing / testing
Salesforce Advanced Admin Certification
Salesforce Certified CPQ Admin Certification
Experience with Salesforce Marketing Cloud Account Engagement (Pardot)
Experience with Agentforce
Experience with Data Cloud
Experience configuring and maintaining a proper security model (permissions, sharing)