HR Customer Service Rep High Volume Call Center

Introduction
This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Current Scheduling needs: 8a-4:30p CST or 2:30p-11p CST, rotating weekends

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: CSR Tier I WFH

Job Summary and Qualifications
The HRSC Tier I Customer Service Representative will perform administrative, and data/records management activities in support of HR and HRIS functions, including interpreting life-cycle reports, onboarding, status change, compensation, separations, etc. The HRSC Customer Support Tier I Representative will work under direction from the HRSC Supervisor to ensure HR service delivery is consistently high-quality.

In this role you will:

Provides customer service by answering HRAnswers calls, documents all customer inquiries and resolutions received via phone calls. Ask HR, Chat, mailboxes or alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed
Provides support within a HR Line of Business
Cleary communicates problem symptoms and consults with CS Tier 2 representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included
Escalate unresolved issues as needed
Perform any other duties as needed
Provide assistance on navigating internal resources on self-service and HR technology tools

Qualifications:

Strong Customer Service skills
1 year of experience in HR preferred
Previous call center experience preferred
Virtual employees are required to have high speed interview with 25 MB download and15 MB upload
Remote employees are required to live within a 60 mile radius of an HCA Hospital