Quality Assurance Analyst

The New York City Department of Correction seeks to recruit a detail-oriented individual to serve as a Quality Assurance Analyst within the Human Resources Personnel Division. Under the direction of the Employee Services Director, the Quality Assurance Analyst will play a key role in conducting detailed research of FMLA applications in accordance with Department of Labor federal regulations and standards. In this role, the Quality Assurance Analyst will support the timely and accurate resolution of outstanding FMLA applications with additional verifications while in the certification and recertification process, system updates, and respond to inquiries from internal stakeholders in accordance with applicable laws, rules, policies, and departmental standards. Responsibilities include, but are not limited to, the following:

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

- Strong attention to detail. - Ability to manage multiple tasks and meet established deadlines. - Proficiency in Microsoft Office applications. - Familiarity with New York City databases preferred but not required. - Ability to learn new systems and procedures. - Demonstrated ability to work effectively as part of a team. - Strong interpersonal and communication skills. - Ability to work independently while maintaining professionalism and confidentiality.