Superintendent, (Rep) Technical Support UTLO

This position will be assigned to the following units: Research & Development, Industrial Standards, Methods & Procedures & Maintenance Support. This position in R&D will be responsible for planning and managing research into bus technology that could potentially benefit NYCT by improving safety, reliability, customer satisfaction and productivity. In Industrial Standards will assist in developing the normalization of DOB’s maintenance tasks with industry standards. Assist in development and implementation of Depot/Shop productivity improvements and promote safe working conditions by analyzing work process, tools, & equipment. Maintenance Support functions are as follows: development and/or revision of maintenance procedures and bills of materials to incorporate improved work practices and new technology.

RESPONSIBILITIES:

This position is responsible to enact and manage the NYCT/MTA Computer Maintenance Management System (CMMS), and develop and implement a new NYCT/MTA CMMS.

Responsibilities include, but are not limited to the following:

Responsible for supporting Facilities, Non-Rev Support Fleet, and Bus Operations through the ongoing observation and evaluation of the business processes that inform all aspects of Enterprise Asset Management and all levels of performance analysis and reporting. The incumbent will train all levels of staff, with an emphasis on the represented workforce.

Using operational support information systems to efficiently carry out their responsibilities to accurately record asset maintenance and repair actions. Identify opportunities to improve the systems. Identify deficiencies in business processes, support systems or information sources and recommend, develop, and implement a remediation plan.

Ensure depot staff are aware of changes to policies, procedures or features that impact their use of the information systems and information sources that impact their job responsibilities.

EDUCATION AND EXPERIENCE:

6 years of professional experience.

2 years of Managerial/Supervisory Experience.

DESIRED SKILLS:

Knowledge of vehicular maintenance operations and preventative maintenance procedures

Knowledge of Facilities maintenance and asset preventative programs

Experience in personnel development, work prioritization, and overtime distribution

Must be able to make decisions rapidly and under pressure and effectively deal with availability of labor and equipment constraints

Excellent verbal and written communication skills

PC skills, expertise in data analysis. knowledge of Microsoft Office applications, as well as Oracle and computerized maintenance management systems

Knowledge of maintenance procedures/standards required to maintain them

Knowledge of vehicle systems and components

Practical understanding of PL/SQL and relational databases

Familiarity with maintenance operations is a plus