Provider Operations, Associate

Let’s dive into the details
Documentation and operational process ownership: own ongoing URAC compliance, regulatory documentation, credentialing vendor management (ie: Medallion), and audit readiness to keep network operations compliant and well-organized.

High-touch provider support: meet directly with DPC practices (via video or in-person where applicable) to walk through onboarding steps, troubleshoot platform questions, and resolve payment or contract inquiries face-to-face.

Provider onboarding and data hygiene: execute day-to-day credentialing workflows, roster data entry, and panel capacity tracking to ensure 100% accuracy in our employer marketplace directory.

Payments support: partner with our payments team to support DPC payment processing, fee reconciliations, and routine billing inquiry resolution.

Efficiency & AI-tooling: identify repetitive manual tasks across team workflows and leverage AI tools to multiply personal output and help the team go faster.

Experience that excites us
2–4 years of experience in operations, project management/coordination, analytics, or a related role

Exceptional attention to detail and follow-through

Highly organized, with the ability to manage multiple workstreams, prioritize effectively, and meet deadlines without hand-holding

Comfortable working with data (Excel/Google Sheets proficiency, SQL/Python nice-to-have) and pulling reports to spot trends and surface insights

Strong written and verbal communication skills for working cross-functionally internally and externally

Comfort with ambiguity and excitement about building processes from scratch

Bias for action and strong initiative: you see something that needs fixing and act on it without waiting for permission

Healthcare or startup experience is a plus but not required