Operations Coordinator

ABOUT THE ROLE

This role is for someone who enjoys solving problems, learning new systems, and turning messy ideas into practical solutions. You’ll keep leadership priorities moving into day-to-day execution, combining ownership of key recurring functions with hands-on project work: researching tools, improving workflows, and building processes that last.

As MSC implements ServiceTrade and Business Central, this role will help document the changes and support new workflows. You don’t need to know every system we use. Curiosity, resourcefulness, and the ability to learn unfamiliar tools matter more.

WHAT YOU’LL DO

Operations Coordination & Follow-Through

Turn leadership decisions into clear action steps with owners and deadlines.
Track action items and key initiatives across departments, and follow up until they’re complete.
Review weekly reports for KPI issues and escalate overdue or higher-risk items.

Process Improvement & Systems Support

Spot inefficient workflows, administrative gaps, and unclear ownership, and bring improvement ideas forward.
Research new tools and evaluate how they could improve or automate workflows.
Build and maintain trackers, forms, checklists, calendars, and workflows using tools such as Zoho and Microsoft Office.
Support testing, rollout, and user documentation for new systems and solutions.

SOP & Process Documentation

Work with process owners to turn established workflows into clear Standard Operating Procedures (SOPs), checklists, and reference materials.
Maintain MSC’s centralized SOP inventory, including ownership, review dates, and revisions, and make sure employees can find current procedures.

Safety & Compliance Coordination

Coordinate MSC’s ongoing safety and compliance programs alongside internal experts and outside safety/EHS resources.
Maintain a master compliance calendar for training, certifications, licenses, inspections, renewals, and filings, and follow up on upcoming deadlines.

Executive & Leadership Coordination

Manage and prioritize the President’s calendar, meetings, site visits, and incoming requests.
Manage the President’s CRM account and quote follow-up, and keep related project files and job records organized.
Provide coordination support to the Director of Business Operations and the leadership team.

WHAT YOU BRING

Required

Experience in operations, project coordination, process improvement, business administration, or systems support.
Strong organizational, communication, and follow-through skills, with close attention to detail.
Ability to independently research and learn unfamiliar systems and processes.
Strong working knowledge of Microsoft Office, particularly Excel, Outlook, and Teams.
Ability to manage multiple priorities and move between project work and recurring responsibilities.
Sound judgment about when to move work forward and when to escalate a decision.

Preferred

Experience with Zoho, Power BI, ServiceTrade, Business Central, or similar workflow, CRM, ERP, or low-code platforms.
Previous experience in construction, HVAC, or a service industry.
Experience building or maintaining operational processes and documentation.

You’ll Thrive Here If You

Enjoy taking something messy or unclear and creating structure around it.
Notice and flag gaps instead of working around them.
Finish what you start and document what you build.
Are comfortable in a growing company where priorities evolve.