Hybrid Client Success Manager / Account Manager - $90,000!

About Platinum Travel

Platinum Travel is a corporate travel management company helping businesses manage their travel through personalized service, technology, and data. We handle everything from day-to-day bookings and 24/7 traveler support to travel policies, reporting, and cost optimization.

We’re looking for a Client Success Manager to own our corporate client relationships and ensure each client’s travel program runs smoothly, delivers value, and evolves with their needs.

What your day-to-day will look like

• Manage client relationships: Serve as the primary contact for an assigned portfolio of corporate accounts, building relationships with travel coordinators, finance teams, and executives.
• Lead client onboarding: Learn each company’s travel needs and coordinate policies, approval workflows, reporting requirements, and system setup with our internal teams.
• Review travel data: Use travel systems and reporting tools to analyze spending, booking trends, policy compliance, and savings opportunities.
• Present insights: Prepare and lead client reviews, explaining results clearly and turning data into practical recommendations.
• Stay ahead of issues: Check in proactively, gather feedback, identify recurring problems, and coordinate resolutions with our booking and support teams.
• Help clients use our technology: Guide clients through our travel platform, reporting dashboards, and approval processes.
• Keep teams aligned: Maintain clear account notes, track commitments, and follow through on outstanding requests.

A typical day

You might start by reviewing account activity and following up on an open client issue, then meet with a new client to map out their travel policy. Later, you could prepare a spending report, present recommendations to a finance executive, and coordinate with our operations team on improvements to another account.

What we’re looking for

• Experience in client success or account management
• Experience using travel systems, reporting tools, and data analytics
• A tech-savvy approach and the ability to learn new platforms quickly
• Strong interpersonal, communication, and presentation skills
• Confidence working with and presenting to executives
• Excellent organization, attention to detail, and follow-through
• A proactive mindset and ownership of client outcomes

What success looks like

Your clients feel supported, understand the value of their travel program, and trust you to anticipate their needs. You turn reporting into useful conversations and make sure commitments become action.

Interested? Send me a DM with your résumé and a brief introduction.