Homecare Operations & Coordination Manager

Homecare Operations & Coordination Manager

Brooklyn NY Or Rockland county

120-150K

Overview

A growing homecare organization is seeking an experienced Operations & Coordination Manager to take ownership of its coordination department, strengthen internal processes, and ensure efficient, consistent service delivery.

This is a high-impact operational role for someone who understands how a homecare agency runs and can bring structure, accountability, and measurable improvements to a busy coordination operation.

We’re looking for someone who can manage department leaders, analyze performance, identify bottlenecks, and make sure patients are receiving reliable care while the organization continues to grow.

The ideal candidate combines strong homecare industry knowledge with the ability to manage people, improve systems, and drive results.

Key Responsibilities

Oversee the coordination and scheduling department, including team leads and coordinators

Ensure patient cases are staffed efficiently and service interruptions are minimized

Establish clear processes, workflows, performance expectations, and accountability

Monitor open cases, staffing gaps, caregiver availability, and service delivery performance

Analyze operational data to identify inefficiencies and opportunities for improvement

Develop and monitor KPIs for staffing coverage, case starts, coordinator productivity, and service continuity

Lead department managers and team leads, providing direction, coaching, and accountability

Resolve complex operational issues and escalations

Work closely with recruitment, HR, compliance, and clinical leadership to improve coordination across departments

Improve communication, follow-through, and consistency throughout the department

Identify staffing and operational needs as the organization grows

Provide leadership with regular performance updates, challenges, and recommendations

Ideal Candidate

Strong experience in LHCSA/homecare operations or coordination management

Proven ability to lead teams and manage department performance

Deep understanding of homecare scheduling, caregiver staffing, and patient service delivery

Strong analytical skills and experience using KPIs and operational reporting

Ability to identify problems, develop solutions, and improve processes

Organized, decisive, and comfortable managing a fast-paced operation

Strong communication, leadership, and accountability skills

Hands-on operator who can manage the big picture without losing sight of daily execution

Experience scaling or improving homecare operations is a strong advantage

Email: [email protected]