Hybrid Care/Compounding Pharmacist

What you'll do

Time split: Approximately 40% Care/Remote and 60% Lab, adjusted to business needs
Location and Schedule:

You will work in person at your home lab an average of 3 days per week. Remaining days are worked remotely on Care.
In-person days are scheduled in advance with your lab and Care leadership based on lab volume and coverage needs. Days may vary week to week.
Additional in-person coverage may be requested during peak volume, staff absences, or inspections.
Flexibility to work nights, weekends, and holidays on a rotating basis is required.

Responsibilities:

Care (remote)

Communicate professionally with veterinarians and clients to get pets their prescriptions on time:
Handle phone calls, emails, and text messages from veterinarians and practice staff: answer questions, take new prescriptions, and provide order status updates
Receive prescriptions by phone or electronically and enter orders into our proprietary workflow system with extreme attention to detail
Contact veterinary practices when additional information, clarification, or authorization is needed
Counsel clients on medications, administration, and instructions
Monitor our CRM and respond to prescriber and client requests within service level targets
Explain Mixlab's policies, procedures, and values, and help prospective customers understand why vets and pet parents choose Mixlab
Process payment information and schedule deliveries based on Mixlab's delivery schedule and customer preference

Compounding (in person)

Compound and verify high-quality medications in compliance with SOPs and regulatory requirements:
Follow all applicable Standard Operating Procedures
Perform nonsterile compounding, which may include capsules, oral liquids, topicals, otic preparations, and medicated treats.
Perform compounding, including weighing and measuring of all medications, and consistently meet standards for accuracy and potency
Supervise pharmacy technicians who assist with compounding, packaging, and labeling
Perform final checks on compounded medications in the lab and validate prescription orders for correctness in main validation, including shipping method and packing
Enforce robust quality assurance processes among technician staff

Across both

Serve as a liaison between Care and the lab: update prescription orders based on lab capabilities, resolve formulation questions, and close the loop with veterinarians
Work closely with lab, supply chain, logistics, and Care teams so orders are accurately scheduled and delivered on time
Answer workflow and pharmacy questions and guide technicians and pharmacy associates in daily tasks
Provide subject matter expertise to internal teams on processing, compounding, clinical solutions, and workflows
Ensure compliance with regulatory requirements and uphold Mixlab values
Communicate effectively with your supervisor and own corrective action from 1:1 feedback

About you

Required

Active pharmacist license in the state of your home lab (NY, FL, CA, WI, or TX), in good standing with all State Boards of Pharmacy
Willingness to obtain additional state licenses within [6] months of hire, as needed for Care coverage
Residence within commuting distance of one of our five lab locations and the ability to work on site an average of 3 days per week
Impeccable attention to detail and very high standards for accuracy and quality
Excellent written and verbal communication skills, with the ability to stay calm, empathetic, and supportive in difficult conversations
Ability to learn and adapt quickly to changing software and platforms
Flexibility to work evenings, weekends, and holidays

Preferred

Additional state licenses, especially NY, FL, and CA
2+ years of veterinary compounding experience
Sterile compounding training or experience
Experience in a customer-facing pharmacy role (call center, telepharmacy, or retail)

Who you are

Collaborative and eager to work in a team-oriented, fast-paced, startup environment
Scrappy, resourceful, and strong sense of ownership
All-hands-on-deck attitude; you remain calm and excel under pressure
Comfortable wearing multiple hats and switching between phone, computer, and bench
You LOVE PETS and their people!