Client Service Associate

Why This Role Matters

Your work ensures physical records are accurately converted into organized digital files that support business continuity and accessibility.

What You’ll Do

Mail & Document Operations

Receive, sort, and track incoming mail and packages using chain-of-custody systems
Process outgoing mail and shipments
Notify employees of deliveries and respond to mail and package inquiries
Distribute mail, packages, and office materials to company personnel

Business Service Center & Equipment Support

Operate and maintain multifunction devices (MFDs), including replenishing toner and paper
Support copy/print requests and submit service tickets when needed
Maintain an organized and professional Business Service Center

Office & Hospitality Support

Monitor, replenish, and order office supplies
Restock pantry, kitchen, conference, and meeting areas
Assist with meeting room setups and office moves
Perform light maintenance and cleaning duties as needed

Client Service & Cross-Functional Support

Deliver exceptional customer service and build positive relationships with employees and internal teams
Handle sensitive matters with professionalism and discretion
Provide reception or concierge coverage as needed
Cross train backup personnel on procedures and support additional operational needs during downtime

What You Bring

Strong attention to detail and accuracy
Ability to perform repetitive work in a fast-paced environment
Strong organizational and time management skills
Basic computer proficiency, including Microsoft Office
Ability to work independently and adapt to changing priorities
Experience with document imaging, records management, or shipping/receiving is a plus

Qualifications

High School Diploma or equivalent required
1+ years of related experience preferred
Ability to learn document management systems and site procedures
Must follow onsite security policies, including restrictions on phones and imaging devices on active work floors

Physical Requirements

Ability to lift and move boxes/packages up to 40–60 lbs. using appropriate equipment
Ability to stand, walk, bend, kneel, and sit for extended periods
Manual dexterity required for operating scanners and office equipment