VIP Account Manager

Own a portfolio of high-value VIPs. Deliver white-glove service and build personal, 1:1 relationships that drive loyalty and incremental play.
Grow share of wallet across verticals. Sell across casino, sports betting and beyond, and onboard new VIPs to the program.
Bring in new VIPs. Spot high-value players and bring them to Bally's from the competition.
Win back players who go quiet. Spot when a VIP's activity drops, reach out quickly, and bring them back with the right offer at the right time.
Create unforgettable moments. Digital exclusives, suite nights and money-can't-buy experiences that turn players into superfans.
Beat your targets. Grow your portfolio's revenue, deposits and active players by working smarter and harder than the competition.
Partner across the business. Work with Marketing, Product, CRM and Operations to deliver VIP campaigns that feel personal and bold, and to fix anything that gets in the way of a great player experience.
Put player well-being first. Recognize signs of risky play and work closely with Responsible Gaming to protect players and stay compliant.
Help shape the program. Share what you're hearing on market trends, competitor offers, product ideas and tools that would make the team better.
Qualifications
Experience
Preferred
3-5 years of experience in VIP hosting, outbound sales, relationship management or marketing
Casino, sports, hospitality and/or entertainment industry experience preferred
Track record as a top performer who consistently exceeds targets
Competitive sales mindset with a hunter's drive and a closer's instinct
Entrepreneurial and self-motivated, never satisfied with second place
Cool under pressure and comfortable owning targets
Flexible schedule to be there when your players are playing, including evenings, weekends and events
Willingness to travel regularly for VIP events and activations (~25%)