Case Manager

Primary Responsibilities:

Maintain an ongoing caseload of 65 clients and maintain appropriate contact as per NYC Department for the Aging requirements
Conduct comprehensive assessments of clients, develop care plans, and work with clients, families, caregivers, and other professionals in coordinating the care plan. This will include, but not be limited to, coordination of entitlements, referral for supportive services, advocacy and follow-up regarding additional needed services, and ongoing monitoring and reassessment of care with modifications in plan.
Complete approximately 1,500 case management hours per year
Maintain compliance with NYC Aging regulations regarding service provision, deadlines, and documentation
Utilize online platform to maintain detailed client records including case notes, referrals, and client assessments
Participate in weekly and agency-wide staff meetings, agency events, in-services trainings and conferences
Participate in case conferences as an advocate for clients as needed
Attend the required number of trainings as outlined by NYC Aging standards
Meet with Case Management Unit Director, Assistant Director or Supervisor once weekly for formal supervision and at other times as indicated
Exhibit awareness of agency and community resources and effectively utilize both in the course of working with staff and clients
Make referrals to relevant organizations and agencies to assist clients and improve overall quality of life
Initiate and maintain contact with representatives of the community and government agencies on behalf of clients
Provide crisis intervention as needed
Exhibit ability to incorporate Mission Statement philosophy in work with staff and clients
Exhibit ability to work well within agency and engage appropriately with co-workers within and outside of the Case Management Unit
Accept other assignments, as appropriate, to meet the needs of the program and individual clients
Required

Qualifications: MSW/LMSW or Bachelor’s degree with relevant experience. Spanish or Mandarin fluency highly desirable. The Case Manager should have an affinity for working with older adults, have strong interpersonal skills, and work well with clients and colleagues. They should be good communicators with strong written skills, attention to detail, and a facility with data input. The Case Managers should have the capacity to manage a caseload, meet deadlines, and travel, as necessary, to meet with clients in their homes on the Upper East Side, Roosevelt Island, and/or East Harlem.