Senior Content Operations Executive

Job Description
This role is based in our 605 Third Avenue office.

This Senior Content Operations Executive role will sit within the operations team within Informa Festivals to support the delivery of a global year-round portfolio of fintech events; including conferences, festivals and awards ceremonies. Including, but not limited to, Money20/20 and Fintech Americas.

In this role, you will be a core support both in the lead-up to and during the on-site delivery of the shows and award ceremonies.

Key accountabilities

Execute comprehensive speaker onboarding for Money20/20 USA show and bespoke events, covering speaker hub updates, registration, profiles, VIP arrangements, and session coordination

Partner with the marketing and product teams to ensure all marketing collateral featuring speakers and content is correct, including website, email campaigns, social media, and app

Manage and maintain the speakers inbox throughout the show cycle’s and support global shows

Own the production and delivery of speaker gifts and exclusive experiences

Oversee and lead on post-show deliverables, including gathering speaker feedback, testimonials, and distributing event photos and follow-up materials

Direct speakers lounge, and exclusive speaker-only areas onsite at Money20/20 shows and special events

Coordinate the purchasing and shipment of speaker/content enhancements

Maintenance of speaker tracking documents; regional and global

Qualifications

1-2 years minimum experience

Spanish speaking preferable

Demonstrated success in a role that requires strong planning, prioritization and implementation skills with focus on detail

Ability to work in a high-performing, fast paced environment

Works well within a team

Self-motivated, accountable and sets own goals

Good communication skills and great customer service

Patient, calm and composed under pressure

As this role supports across shows across the different time zones, alternative work hours will be required, as necessary

On-site delivery, available to travel within the US, with potential expansion to the Netherlands and Asia.