Leasing Supervisor

POSITION SUMMARY

The Leasing Supervisor is responsible for the direct supervision and oversight of the Leasing team within the Housing Choice Voucher Program. The position is responsible for ensuring that leasing activities and participant relocation services are conducted efficiently, accurately, and in compliance with HUD regulations, the agency’s Administrative Plan, and applicable policies.

The Supervisor will closely monitor leasing operations, voucher utilization, lease-up activity, and staff performance to ensure that eligible participants are successfully housed in a timely manner. The position will also assist participants with leasing, relocation, and housing-related services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervision of Leasing Staff

Ø Directly supervise, manage, and evaluate Leasing staff.

Ø Assign daily responsibilities and monitor staff workload and productivity.

Ø Provide training, technical guidance, and ongoing support to staff.

Ø Ensure that all assigned staff perform their duties in accordance with HUD regulations and agency policies.

Ø Review staff performance and implement corrective actions when necessary.

Ø Coordinate activities between Leasing, Recertification, and other HCVP units.

Ø Close Monitoring of Leasing Operations

Ø Closely monitor all leasing activities to ensure timely and successful lease-up of Housing Choice Voucher participants.

Ø Monitor Requests for Tenancy Approval (RFTA), leasing packages, housing search activities, and lease-up progress.

Ø Track outstanding leasing cases, pending approvals, and delayed lease-ups.

Ø Ensure that leasing staff follow up promptly with participants, landlords, and property managers.

Ø Monitor voucher expiration dates and take appropriate action to prevent unnecessary voucher losses.

Ø Review leasing reports and productivity data to identify delays, deficiencies, and operational issues.

Ø Ensure that leasing staff provide timely and accurate assistance to voucher holders and landlords.

Ø Work closely with staff to resolve barriers that prevent participants from securing housing.

Ø Report leasing performance, concerns, and recommendations to the Director of HCVP.

Participant Relocation and Leasing Assistance

Ø Assist Housing Choice Voucher participants with relocations, transfers, moves, and housing searches.

Ø Oversee staff assistance with local moves, portability-related activities, and other relocation services.

Ø Assist participants in understanding leasing procedures and program deadlines.

Ø Coordinate with landlords and property managers to facilitate successful lease-up and relocation.

Ø Ensure that participants receive professional, timely, and equitable customer service.

Ø Assist in resolving participant concerns and barriers to securing suitable housing.

Ø Compliance and Program Administration

Ø Ensure compliance with HUD regulations, the HCVP Administrative Plan, and applicable agency policies.

Ø Maintain accurate leasing and relocation records.

Assist with HUD reviews, audits, management reports, and special projects.

Monitor program performance and recommend improvements to leasing procedures.

Ensure that staff maintain appropriate documentation and follow established procedures.

REQUIRED QUALIFICATIONS

Minimum of six (6) years of progressively responsible experience in the administration of the Housing Choice Voucher Program (HCVP).

Demonstrated experience in HCVP leasing, participant relocations, or related housing operations.

Bilingual in English and Spanish preferred but not required.

Minimum of two (3) years of supervisory or management experience preferred.

Bachelor’s degree in Public Administration, Business Administration, Housing, Social Services, or a related field preferred.

Thorough knowledge of HUD Housing Choice Voucher Program regulations and procedures.

Knowledge of leasing operations.

KNOWLEDGE, SKILLS, AND ABILITIES

Ø Experience with Yardi or other housing management software preferred.

Ø Strong knowledge of Housing Choice Voucher Program leasing operations.

Ø Ability to closely monitor leasing activity, staff productivity, and voucher utilization.

Ø Ability to identify and resolve delays affecting participant lease-up.

Ø Strong supervisory, organizational, and problem-solving skills.

Ø Excellent verbal and written communication skills in English and Spanish.

Ø Ability to work effectively with participants, landlords, property managers, and agency management.

Ø Ability to interpret HUD regulations and apply policies consistently.

Ø Ability to manage multiple responsibilities and meet strict deadlines.

SUPERVISORY RESPONSIBILITIES

Ø The Leasing Supervisor will directly oversee:

Ø Leasing staff.

Ø Other assigned HCVP housing operations personnel.

Ø The Supervisor will be responsible for staff assignments, performance monitoring, quality control, training, and ensuring that leasing functions are completed in a timely and compliant manner.

PERFORMANCE EXPECTATIONS

Ø The Supervisor will be evaluated based on:

Ø Timely and successful lease-up of Housing Choice Voucher participants.

Ø Close monitoring and effective management of leasing operations.

Ø Effective supervision of Leasing staff.

Ø Compliance with HUD regulations and agency policies.

Ø Successful assistance to participants with relocations and housing searches.

Ø Accurate records, reports, and leasing performance data.

Ø Quality of customer service provided to participants and landlords.