Account Manager

Responsibilities:

Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor

Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform

Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells

Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention

Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams

Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience

Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives

Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work

Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health

Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team

Job Description
We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you'll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.

This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You'll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.

We’re building the go-to-market team for Base44, an AI-powered software development platform

Responsibilities:

Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor

Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform

Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells

Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention

Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams

Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience

Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives

Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work

Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health

Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team

This is a hybrid position, and the team is expected to come to the office 3 days per week.

Qualifications
4+ years of account management or customer success experience in a B2B technology company, preferably a startup

Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors

Proven track record of driving account growth, renewals, and customer satisfaction

Exceptional communication, presentation, and relationship-building skills

Strong problem-solving abilities and a passion for helping clients achieve their goals

Organized, proactive, and comfortable operating in a high-growth, fast-changing environment

A builder's mindset: you're comfortable experimenting with AI tools, automating repetitive tasks, and figuring things out — you don't wait for a system to exist before creating one

Bonus: Experience with AI platforms, developer-focused solutions, or technical customer onboarding