Senior Analyst, IT - Training

Job Description
We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.

Driving change throughout Builders FirstSource locations via ERP and technology strategies is key in our ability to continue to service our customers in the future. We are looking for individuals who want to be a part of this significant shift for our company. This role will be key in that change as we move from older, outdated ERP’s to one systematic platform.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Designs and delivers complex technical training materials on a wide range of solutions areas/ technologies.
Utilizes approved materials, designs custom training materials as required that are utilized as templates/ best practice by team.
Utilizes knowledge of training methodologies to plan and facilitates development of training solutions that drive business outcomes.
Monitor and document user outcomes, needs assessment and learning objectives.
Collaborates with cross functional stakeholders to understand to examine existing software and system training materials, identify gaps and develop an organized approach to development of training resources.
Conducts analyses on program effectiveness, reporting to team or area business leaders on results.
Provides input on documentation of programs, curriculum, and outcome objectives; provides oversight and guidance to less experienced team members.
Serves as a technical resource.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor's degree from an accredited college/university.
4+ years relevant work experience.
Or an equivalent combination of education and experience.
Understanding of ERP’s and integrations with business processes

COMPETENCIES

Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively.
Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives.
Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations.
Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business.
Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market.
Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.

BFS COMPETENCIES

Business and Financial Acumen
Demonstrates depth of understanding for the P&L and financial analysis
Teaches business and financial acumen to others.
Understands KPIs and how BFS makes money.
Knows the different business segments and how they relate to one another.
Understands customer sales and engagement.
Demonstrates functional and/or technical expertise.
Understands complex issues and demonstrates problem solving skills.
Understands how to maximize business results regardless of industry cycle.
Results Driven
Holds self and others accountable.
Communicates and sets clear goals with plans to deliver.
Manages competing priorities effectively.
Demonstrates appropriate urgency.
Drives to exceed expectations in alignment with our BFS SPICE values.
Embraces and follows best practices.
Demonstrates self-starter, can-do attitude.
Strategic Thinking and Decision Making
Leverages resources and teams around them to solve problems and create mutually beneficial outcomes.
Demonstrates willingness and courage to make tough decisions in a timely manner.
Balances short-and-long term priorities
Demonstrates proactive versus reactive thinking.
Asks questions to identify root cause and analyze situations more accurately.
Servant Leadership
Demonstrates humility by putting others first.
Builds trust-based relationships.
Leads by example with kindness and respect.
Collaborates well across all areas of the business.
Advocates for others
Actively listens to understand the meaning and intent of what the other person is communicating.
Demonstrates authenticity and encourages others to do the same.
Emotional Intelligence
Demonstrates situational awareness – knows when and how to adjust leadership style in different situations.
Demonstrates self-awareness – understands strengths and weaknesses.
Demonstrates empathy – puts themselves in other’s shoes.
Assumes positive intent.
Develops and Leads Others
Drives alignment through clear communication of vision, goals, and expectations.
Invests time on a regular basis in performance feedback and developmental conversations.
Fosters a respectful and inclusive environment.
Empowers, motivates, and inspires others.
Coaches and mentor others for their development.
Guides and persuades others to deliver positive outcomes.
Growth Mindset
Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes.
Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure.
Thinks like an owner with an entrepreneurial spirit.
Demonstrates and encourages intellectual curiosity.
Continuous learner; seeks opportunities and knowledge for personal and professional growth.
Sees possibilities over problems – actively seeks solutions.
Innovation
Encourages out-of-the box thinking to create new ways of doing things.
Continuously seeks to improve and simplify pain points in the business.
Anticipates, embraces, and leads change.
Develops and executes breakthrough strategies.
Integrity
Does the right thing even under challenging circumstances?
Communicates with honesty.
Consistently treats others fairly and equitably.
Demonstrates reliability and does what they say they will do.
Conducts tough conversations and delivers difficult messages with kindness and respect.