Case Manager

Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New York City. The Case Manager works directly with clients to conduct interviews, evaluate their needs, and collaboratively develop Independent Living Plans. This includes identifying and leveraging community resources, coordinating referrals to services such as healthcare, education, and legal support, and assisting clients in relocating to permanent housing. The role also involves maintaining detailed documentation, monitoring client progress, and advocating on their behalf to help remove barriers to stability and self-sufficiency.

Qualifications
High School Diploma or equivalent required; Associate or Bachelor’s Degree in Human Services, Social Work, or a related field strongly preferred
At least 1 year of experience in case management or social services working with individuals experiencing homelessness, substance use, mental health challenges, or other complex needs
Strong interpersonal skills and the ability to build trust with individuals from diverse backgrounds
Clear and effective communication skills for conducting interviews, documenting progress, and coordinating with external partners
Ability to maintain accurate records and meet reporting deadlines
Commitment to maintaining client confidentiality and adhering to professional ethics
Familiarity with New York City’s housing, healthcare, legal, childcare, and educational resources
Problem-solving skills and a supportive approach to helping clients overcome challenges
Organized and detail-oriented, with the ability to manage multiple responsibilities
Culturally sensitive and responsive to the needs of individuals and families experiencing homelessness