Student Life Specialist - Case Manager

POSITION DETAILS

Reporting to the Dean of Students, the Student Life Specialist/Case Manager, is a member of the Student Affairs division who will work closely with the Behavioral Intervention Team, the Office of Community Standards, and the Office of Military & Veteran Services. This is a non-clinical Case Manager position. The Case Manager provides comprehensive, student-centered case management services for students referred to the Behavioral Intervention Team (BIT) and military-connected students, including veterans, service members, spouses, and dependents. Additionally, the case manager may serve as an academic advisor for a cohort of military-connected students. Working collaboratively with campus departments and community partners, the incumbent conducts needs assessments, develops individualized support plans, coordinates referrals, monitors student progress, maintains case documentation, and facilitates access to academic, personal, financial, and behavioral support resources. Through proactive outreach, intervention, advocacy, and follow-up, the Case Manager helps remove barriers to student success, supports retention and re-enrollment efforts, promotes student well-being and accountability, and strengthens the College's commitment to student persistence, degree completion, and campus safety.

CUNY is an equal opportunity employer, is committed to increasing the diversity of its workforce and is dedicated to recruiting and retaining professionals who share the College’s commitment to equity. It welcomes nominations of, and applications from members of protected groups including minorities, women, veterans and individuals with disabilities, as well as others who would bring additional perspectives to the university’s mission. Candidates with demonstrated commitment to diversity and inclusiveness through their research, teaching and/or service are also encouraged to apply. One of Queensborough Community College’s greatest strengths, and a necessary element of excellence, is the diversity of our community. We strive to attract and nurture a talented and diverse faculty and staff that proudly reflect the unique character of the local Queens community, the most diverse county in the United States.

The Student Life Specialist/Case Manager will:

Serve as a member of the Behavioral Intervention Team.

Partner with the Dean of Students on maintaining and updating the Behavioral Intervention Team Handbook.

Serve as the primary case manager for students referred to the Behavioral Intervention Team (BIT) and military-connected students, including veterans, service members, spouses, and dependents.

Conduct non-clinical needs assessments, intake interviews, and ongoing evaluations to identify academic, behavioral, personal, financial, and social support needs.

Develop, implement, and monitor individualized action plans that promote student success, retention, persistence, and degree completion.

Provide ongoing case management, support, and follow-up to students experiencing academic, behavioral, personal, or transitional challenges.

Coordinate referrals and facilitate access to campus and community resources, ensuring students receive appropriate and timely support services.

Assist students returning from voluntary or involuntary withdrawals, leaves of absence, or other periods of separation by supporting successful re-enrollment and transition planning.

Collaborate with faculty, staff, administrators, and external service providers to coordinate care, reduce barriers to success, and support student well-being.

Support military-connected students in navigating VA educational benefits, military tuition assistance programs, and related institutional processes.

Provide academic advisement to a cohort of military-connected students.

Maintain accurate, confidential case records and documentation in Advocate and other institutional systems while ensuring compliance with FERPA, VA regulations, and college policies.

Collect, analyze, and report case management data to assess outcomes, identify trends, support compliance requirements, and inform continuous improvement efforts.

Participate in outreach, educational programming, orientations, workshops, and campus initiatives that promote student support services, behavioral intervention awareness, veteran success, and student engagement.

Participate in meetings and serve on college committees, serving as a voice for students, especially those experiencing greater need and our Military & Veteran students.

Serve as a resource and advocate for Queensborough Community College students.

QUALIFICATIONS

Bachelor's degree and four years' related experience required.

PREFERRED QUALIFICATIONS

Case management and student support experience in higher education, preferably a community college.

Experience with BIT, crisis response, and student conduct practices.

Experience assessing student needs, creating and implementing interventions, and collaborating to deliver support services.

Experience supporting military-connected students, including active service members, veterans, and/or their families.

Strong organization, interpersonal, communication, and problem-solving skills .

Experience maintaining confidential records and/or ensuring FERPA compliance.

Commitment to student well-being and student success.