Homecare Coordination Team Lead

Homecare Coordination Team Lead

Brooklyn, NY

80 – 85K

 

Overview

A growing homecare organization is seeking a strong Coordination Team Lead to oversee day-to-day scheduling and coordination, support coordinators, and ensure patient cases are properly staffed and running smoothly.

This is a hands-on leadership role for someone who knows the fast-paced homecare environment, can manage multiple moving pieces, and knows how to keep coordinators organized, resolve problems quickly, and make sure nothing falls through the cracks.

The right person is proactive, organized, and confident managing people while remaining involved in daily operations.

Key Responsibilities

• Oversee and support a team of homecare coordinators

• Monitor daily scheduling, staffing coverage, and open cases

• Ensure coordinators are following up on staffing needs and resolving issues promptly

• Handle escalated caregiver, patient, and family concerns

• Identify scheduling gaps and work with the team to resolve them

• Monitor coordinator productivity, responsiveness, and follow-through

• Train, coach, and support coordinators to improve performance

• Coordinate with recruitment, HR, and compliance to address staffing challenges

• Maintain clear communication between coordinators, caregivers, and internal departments

• Ensure smooth daily operations and consistent service delivery

Ideal Candidate

• Experience in homecare coordination, scheduling, or operations

• Previous team leadership or supervisory experience preferred

• Strong understanding of caregiver scheduling, patient cases, and staffing challenges

• Highly organized and able to manage multiple priorities

• Strong problem-solving and communication skills

• Comfortable handling escalations and making quick decisions

• Hands-on, accountable, and able to keep a team moving

• Familiarity with LHCSA operations is strongly preferred

 

Email: [email protected]