Family Self-Sufficiency (FSS) Case Manager

POSITION SUMMARY

The Part-Time Family Self-Sufficiency (FSS) Case Manager is responsible for providing case management and supportive services coordination to participants enrolled in the Irvington Housing Authority’s Family Self-Sufficiency Program. The position assists participating families in establishing and achieving self-sufficiency goals, maintaining program participation requirements, and accessing resources that support employment, education, financial stability, and long-term economic independence.

The employee will be physically assigned to IHA but will operate under the programmatic supervision and direction of designated JCHA FSS staff. The position will work collaboratively with IHA personnel, JCHA FSS management, community service providers, and participating families to ensure consistent program administration and compliance with applicable HUD requirements and approved FSS program procedures.

REPORTING AND SUPERVISION

The Part-Time FSS Case Manager will work at IHA and report directly to the designated JCHA FSS Supervisor or other assigned JCHA FSS management staff for programmatic direction, case management activities, performance monitoring, and compliance oversight.

The employee will coordinate with designated IHA personnel regarding onsite operations, participant appointments, access to records, and day-to-day office procedures. Program assignments, FSS case management standards, participant progress reporting, and required documentation will be directed and monitored by JCHA FSS management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Conduct initial assessments of FSS participants and assist families in identifying strengths, needs, barriers, and long-term self-sufficiency goals.

Develop, implement, and monitor Individual Training and Services Plans (ITSPs) in coordination with participants and in accordance with applicable FSS requirements.

Conduct regular case management meetings and follow up with participants regarding progress toward established goals.

Conduct Recertifications and interims

Coordinate referrals to employment services, education and training programs, financial literacy resources, childcare assistance, transportation support, and other appropriate community services.

Monitor participant compliance with FSS program requirements and maintain documentation of participant progress, services provided, and identified barriers.

Maintain accurate participant files, case notes, ITSP documentation, and other required program records.

Coordinate with JCHA FSS management regarding participant progress, service needs, compliance concerns, and cases requiring additional intervention.

Assist with FSS enrollments, orientations, participant meetings, workshops, and program activities as assigned.

Support participant progress toward graduation and successful completion of established self-sufficiency goals.

Assist with collecting program data and preparing reports required by JCHA management and HUD.

Maintain confidentiality and safeguard participant information in accordance with agency policies.

Perform other duties related to FSS case management and program administration as assigned.

QUALIFICATIONS

High school diploma or equivalent required; an associate’s or bachelor’s degree in social work, human services, counseling, public administration, or a related field is preferred.

Experience in case management, workforce development, social services, affordable housing, or supportive services preferred.

Knowledge of goal setting, service coordination, participant engagement, and case documentation.

Strong organizational, communication, and interpersonal skills.

Ability to work independently while following established JCHA program procedures and supervisory direction.

Ability to maintain accurate records, meet deadlines, and handle confidential information appropriately.

PERFORMANCE EXPECTATIONS

Performance will be evaluated based on the quality and timeliness of case management services, participant engagement, accuracy of documentation, completion of ITSPs and required follow-up, coordination of supportive services, and compliance with applicable FSS program requirements and JCHA procedures.

WORK SCHEDULE

This is a part-time position. The work schedule and assigned hours will be established by management based on program needs, workload, and available funding.

OTHER DUTIES

The employee may be assigned additional duties related to FSS case management, participant services, program documentation, and administration as necessary to support the effective operation of the program.

Jersey City Housing Authority is an Equal Opportunity Employer.