Assistant Manager, Client Service Operations

We are seeking an organized, analytical, and detail-oriented Assistant Manager to support the Client Service organization through operational reporting, business analytics, project coordination, cross-functional communication, and office administration.

KEY RESPONSIBILITIES

Business Reporting & Analytics

-Assist in preparing and maintaining daily, weekly, monthly, quarterly, and annual business reporting.
-Support the development of KPI scorecards, dashboards, and presentation materials.
-Analyze operational performance trends and assist in providing actionable insights and recommendations.
-Support forecasting, workforce planning analysis, and capacity tracking activities.
-Ensure accuracy and consistency of business reporting across channels and functions.
Project Management & Business Operations

-Coordinate and track cross-functional initiatives, helping ensure timely completion of deliverables and action items.
-Maintain project plans, status updates, risk logs, and operational workstreams.
-Support the implementation of new tools, processes, and business initiatives through operational readiness planning.
-Partner with internal stakeholders to identify and support continuous improvement opportunities and operational efficiencies.
-Track progress against key business priorities and flag potential risks or delays to leadership.
Cross-Functional Coordination & Communication

-Serve as an operational point of contact between Client Service and internal business partners including Retail, Finance, HR, Web Operations, Beauty Tech, CRM, Distribution Center, and Central teams.
-Facilitate follow-up and tracking for operational action plans.
-Maintain operational documentation, process maps, standard operating procedures, and administrative materials.
-Support audit requests, compliance activities, and operational reviews.
-Coordinate meetings, business reviews, and leadership presentation logistics.
Office Operations & Employee Experience

-Manage office supply ordering, pantry inventory, and workplace organization.
-Coordinate facilities requests, vendor relationships, and office maintenance needs.
-Support expense management, invoice processing, purchase requests, and budget tracking.
-Assist in planning and coordinating events, activities, onboarding logistics, and employee engagement initiatives.
-Assist with administrative support activities that contribute to an efficient and positive workplace environment.
Continuous Improvement & Organizational Support

-Identify opportunities to improve operational processes, reporting efficiency, and business workflows.
-Support change management efforts related to new programs, technologies, and organizational initiatives.
-Provide ad hoc analysis, project support, and operational recommendations to leadership as needed.
-Support the successful execution of team and business initiatives across the Client Service organization.
Qualifications
-2–4 years of experience in operations, business management, project management, analytics, or a related field.
-Strong analytical skills with the ability to interpret data and provide meaningful business insights.
-Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
-Proven ability to manage multiple projects and priorities simultaneously.
-Strong organizational, communication, and stakeholder coordination skills.
-Experience supporting the preparation of executive-level presentations and business reviews.
-Ability to work effectively across functions and build strong working relationships.
-Strong attention to detail and commitment to operational excellence.
-Experience in luxury retail, client service, e-commerce, or consumer goods environments preferred.
-Demonstrated ability to operate independently while supporting broader team and business objectives.