AVP, OMNY Technical Assurance

POSITON SUMMARY:

The Assistant Vice President, OMNY Technical Operations & Assurance leads a multidisciplinary organization responsible for the reliability and performance of OMNY systems, devices, and technical environments. The role oversees device management, infrastructure updates, software testing, lab operations, network support, and documentation governance. Key objectives include ensuring operational readiness, executing safe and effective configuration changes, strengthening testing practices, and driving timely issue resolution. The Assistant Vice President collaborates with engineering teams, operations leadership, and vendors to reduce downtime, enhance service reliability, and maintain alignment with MTA standards. This position ensures that OMNY's technology ecosystem remains stable, consistent, and fully aligned with MTA operational requirements, ultimately supporting a seamless and dependable fare payment experience for customers.

RESPONSIBILITIES:

Oversee and manage a multidisciplinary technical operations team responsible for OMNY device management, infrastructure changes, network support, lab readiness, and software testing activities.

Oversee issue management and escalation processes, ensuring field, lab, and network issues are triaged, prioritized, and resolved through effective coordination with vendors, engineering partners, and agency stakeholders.

Direct technical change and configuration governance, reviewing change requests, assessing technical impacts and risks, and ensuring updates are implemented, validated, and communicated in alignment with OMNY and MTA standards.

Manage end‑to‑end software testing governance, including verification and validation, integrated system testing, defect tracking, and readiness assessments for production deployment.

Maintain comprehensive documentation and digital repositories, ensuring accurate project records, technical materials, equipment inventories, and well‑structured SharePoint repositories that support cross‑team accessibility and version control.

EDUCATION AND EXPERIENCE:

Baccalaureate from an accredited college in Engineering, Information Technology, Computer Science, or related field or an equivalent combination of education and experience.

10 years of professional experience in technical operations, transportation technology and/or complex systems management

6 years of Managerial/Supervisory Experience in technical operations, transportation technology and/or complex systems management

DESIRED SKILLS:

Strong understanding of device management, network infrastructure, service management systems, and systems testing practices.

Proven experience managing cross-functional technical teams and coordinating with vendors or third-party solution providers.

Ability to interpret technical diagrams, installation plans, and engineering documentation.

Excellent organizational, communication, problem-solving, and stakeholder management skills.

Experience within transit, fare collection, or large-scale public infrastructure environments is a plus.