Change Management Senior Manager

About the role:

The Global Senior Change Manager, part of the Business Transformation Office (BTO), leads and delivers end-to-end change management across complex, global transformation projects. This role focuses on leading change management activities for the implementation of new technologies (including Artificial Intelligence), process improvement programs, transition initiatives, and organizational restructuring by embedding change strategies that foster readiness, engagement, and sustainable behavioral change.

Please Note:

Starting compensation for this position ranges between $115k–$135k annually.
This is a remote position.

What you’ll do:

Build strong relationships with senior leaders, project teams, and impacted teams. Facilitate alignment workshops and feedback sessions to secure buy-in.
Design and develop comprehensive change management strategies and plans for BTO Projects.
Prepare executives for changes, deliver key messages, and assess changes across a portfolio of projects.
Design and execute creative engagement campaigns tailored for impacted audiences, driving awareness and enthusiasm for change and AI adoption.
Translate project information and data into compelling visuals that support project objectives.
Develop and deliver communication strategies that articulate the vision, benefits, and practical implications of change.
Lead impact assessment workshops to analyze As-Is and To-Be states and define mitigation actions.
Conduct readiness assessments and adoption assessments to evaluate preparedness and track progress.
Develop training strategies, plans, and materials to support new ways of working.
Contribute to refining methodologies and integrating best practices, especially for AI and digital transformation.

What you’ll need:

Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
Preferred change management qualifications: PROSCI, APMG and CMI
Proven expertise in leading end-to-end change management for large-scale system implementations and AI adoption.
Experience driving adoption of AI and digital solutions through change interventions.
Ability to plan and execute transition projects to deliver Target Operating Models (TOM).
Ability to support organizational design and development of comprehensive change plans for new operating models.
Ability to conduct readiness and adoption assessments and track transformation progress.
Experience designing creative engagement campaigns for AI and digital change.
Ability to develop training strategies, plans, and capability-building programs.
Strong stakeholder engagement and communication skills with credibility at senior leadership level.
Ability to analyze engagement data and feedback to refine interventions.
Ability to define SLAs and KPIs to measure change success.
Knowledge of Articulate 360 for eLearning is an asset.