Director of Strategic Accounts and Delivery

The Role

This is a senior customer-facing role. Your job is to make every deployment deliver, prove the value in numbers the customer’s finance team accepts, and grow the account from there. You are the executive sponsor’s named contact, the person the operators trust, and the one who runs the plan and flags problems early.

The position reports to the VP of Sales and is fully remote, based in USA. Your working day is balanced across US and Europe time zones and you should expect around 30+ days of travel a year across the US and Europe, including transatlantic trips.

What You Own

Retention. Every account converts from pilot into production and renews.
Growth. Each agent we commission opens the door to the next one. You find the second and third missions inside the account and you close them.
The relationship. You are the named point of contact for the executive sponsor at every account, and the person who keeps the operators on side.
ROI. You build the value case before signature, then prove it afterwards using the customer's own numbers, in a form their finance team will accept.
The read on the account. You understand their supply chain and their business well enough to find the openings they have not told us about yet.
Your Team: You will be part of a customer facing team including sales, PM, and forward deployed engineers. Your job within this team will be to translate customer needs into digestible, actionable direction for the tech and product teams.

What We Are Looking For

10+ years in enterprise software or consulting, with at least three of them owning named accounts and the outcomes attached to them.
A consulting background on the vendor side is the strongest fit: professional services, solutions consulting, delivery or presales at an enterprise software company. Supply chain practices at the large consultancies and the specialist boutiques are also a fit.
Domain depth in one of three areas: supply chain operations, supply chain data, or data and cloud infrastructure.
You have worked with $1B+ enterprises, and you are credible in a room with Supply Chain executives in the morning and a data engineering team in the afternoon.
A project management instinct. You run a plan, you chase the dependency nobody else noticed, and you tell the customer bad news early.
A record of retention and expansion you can describe with numbers, including one account that nearly went wrong and what you did about it.
Comfortable holding a technical conversation about data without needing to write code yourself.