Case Manager - Pacific Time Hours

This Role
Case Managers ensure cases move forward quickly and comprehensively. You’ll focus on the operational heart of pre-litigation—opening claims, managing medical record requests, securing police reports, and resolving lien issues—so attorneys can work with complete, timely information.

This role requires working Pacific Time (PT) business hours to support our West Coast clients and legal teams. Candidates may work remotely from other time zones but must be available during the required Pacific Time schedule.

What You'll Do:
Open insurance claims and manage communication with carriers

Request, track, and follow up on medical records and police reports

Monitor lien and subrogation issues, ensuring timely resolution

Partner with lead paralegals to prepare cases for demand drafting

Identify and fix operational bottleneck.

Your Team: Legal Operations
Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.

You Might Be a Fit if You:
Have 2+ years in personal injury (PI) law, legal operations, case management, or claims handling

Are process-driven and detail-oriented

Communicate effectively with both clients and attorneys

Thrive in fast-paced, high-volume environments

Are bilingual in Spanish/English (preferred, not required)

Able to work Pacific Time hours