INP Operations Coordinator

Primary Responsibilities:

•     High volume call intake from hospital clients on multiple service lines

•     Detail oriented, inputting data to proprietary system

•     Coordinate patient assignments to appropriate technologists and/or physicians

•     Coordinate tech dispatch and completion of order

•     Assist with investigating and resolving staff issues/concerns

•     Monitor patient flow and coordinate shift changes, consolidations as needed

•     Document in internal log, shift issues/occurrences

•     Ensure that all tasks comply with administrative policies and procedures

•     Ensure proper communication flow to next in line shift Coordinators

•     Other Duties as assigned

Job Requirements:

Minimum 2 years professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality

•     Friendly, patient, professional, personable and have a courteous demeanor at all times

•     Critical thinking

•     Organization skills

•     Extremely detail-oriented, with exceptional multi-tasking skills

•     Proven computer skills including experience with Microsoft Office suite

•     Experience in working night shifts, preferred

•     Healthcare/Medical Office experience a plus

•     Self-reliant/remote working experience a plus

•     Must have a dedicated workspace, free from unauthorized viewing, i.e., HIPAA compliant.

•     Must have reliable internet

•     Bachelor’s degree, preferred

CortiCare is an EEO Employer.