Client Service Representative/Veterinary Assistant

Your day-to-day responsibilities will include:
Veterinary Assistant & Patient Care
Assist veterinarians and veterinary technicians with patient handling, restraint, examinations, and treatments.
Provide compassionate care and monitoring for hospitalized and in-house patients under the direction of the veterinary medical team.
Assist with preparing exam rooms, treatment areas, and medical supplies for appointments and procedures.
Fill and prepare prescriptions as directed by veterinarians and licensed veterinary technicians.
Support the medical team with daily clinical tasks, patient care responsibilities, and hospital projects.
Observe patient behavior and communicate any concerns or changes to the veterinary team.
Follow established hospital protocols for patient safety, sanitation, and infection prevention.
Client Relations & Communication
Greet clients and their pets with a warm, compassionate, and professional approach.
Answer incoming phone calls, respond to emails, and provide exceptional veterinary customer service.
Serve as a liaison between clients, veterinarians, veterinary technicians, and other hospital staff.
Respond to client questions, relay accurate messages, and communicate important information to the appropriate team members.
Help create a welcoming and supportive experience for clients throughout their visits.
Appointment Scheduling & Front Desk Support
Schedule and coordinate veterinary appointments, wellness visits, follow-ups, and procedures.
Manage patient check-in and check-out while ensuring accurate client and patient information.
Maintain organized, accurate, and up-to-date veterinary medical records in the hospital's practice management system.
Assist with processing payments and completing administrative tasks as needed.
Support efficient patient flow and communication between the reception and clinical teams.
Veterinary Hospital & Team Support
Maintain a clean, organized, and welcoming veterinary reception area, exam rooms, and treatment spaces.
Assist with laundry, cleaning, sanitizing equipment, restocking supplies, and general hospital upkeep.
Collaborate closely with veterinarians, veterinary technicians, assistants, and client service representatives to ensure efficient daily operations.
Transition between front desk responsibilities and clinical support based on hospital needs.
Contribute to a positive, supportive, and team-oriented work environment.

Skills Knowledge and Expertise
Skills & Qualifications
Previous experience as a veterinary assistant, veterinary receptionist, veterinary client service representative, or animal hospital assistant strongly preferred.
Minimum of 1 year of experience in a veterinary hospital or clinical setting strongly preferred.
Strong verbal and written communication skills with a friendly, professional, and compassionate approach.
Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced veterinary environment.
Comfortable working directly with animals and interacting with pet owners.
Basic understanding of veterinary terminology, animal behavior, and safe patient handling preferred.
Strong attention to detail when maintaining patient records, scheduling appointments, and handling administrative responsibilities.
Ability to work collaboratively with both the medical and client service teams.
Willingness to learn new skills and take on a variety of clinical and administrative responsibilities.
Dependable, adaptable, and committed to providing excellent patient care and customer service.

Education & Physical Requirements
High school diploma or GED required.
Ability to safely lift and assist with animals or equipment weighing up to 50 lbs.
Ability to stand, walk, bend, and move for extended periods throughout the workday.
Comfortable working in a veterinary hospital environment with exposure to animals, cleaning products, and potential infectious diseases.
Ability to perform both clinical and administrative responsibilities as hospital needs change.