Forward Deployed Engineer

The Role
This is a client-facing technical role at the intersection of customers, product, and applied AI. You'll work directly with American manufacturers to understand how their business operates, turn messy requirements into clear agent behaviors, and deploy a reliable Frank that delivers measurable value.

You'll own customer agent deployments end-to-end: map workflows, prioritize requirements, write SOPs and prompts, build evals, configure tools and guardrails, launch with users, and improve performance over time. The inputs are real and imperfect: dirty PDFs, legacy data, tribal knowledge, and edge cases that break naive systems.

The work is hands-on, fast-moving, and deeply user-centric. You'll work with LLMs and code every day, communicate directly with customer teams, and turn what you learn in the field into better product capabilities and a faster, more repeatable deployment system.

What you’ll do
Lead agent deployments from discovery and requirements scoping through configuration, go-live, quantified ROI, and ongoing improvement

Map complex customer workflows and turn them into focused requirements, SOPs, prompts, tools, guardrails, approvals, and handoffs

Build evals and test cases that measure agent quality, expose failure modes, and guide iteration

Configure and launch agents, monitor their real-world performance, investigate failures, and improve reliability over time

Run customer workshops, communicate tradeoffs clearly, and close every dependency and follow-up needed to keep deployments moving

Learn complex customer domains quickly and advocate for customer needs with product and engineering

Turn repeated deployment problems into reusable patterns, tooling, and product improvements that make future launches faster

Who you are
You have 4+ years of experience in software engineering or a client-facing technical role such as forward deployed engineering, solutions engineering, or implementation consulting

You are technically strong and comfortable writing code, prompting LLMs, building evals, and learning new agent-engineering techniques

You can scope ambiguous requirements, prioritize aggressively, and design a simple solution within real product and operational constraints

You are an exceptional communicator who can run a customer workshop, present with confidence, and build trust from the shop floor to the executive team

You are highly organized and process-oriented: you can manage multiple deployments, track details, use metrics, and close every loop

You learn complex domains quickly and combine customer empathy with a product mindset, turning field insights into better tools and experiences

You are ambitious, resourceful, action-oriented, and team-first; you care about strengthening American manufacturing and are excited to work in person five days a week in NYC and travel to customer sites across the US

Bonus points
Experience building and operating agentic systems in production

Experience in manufacturing or another industrial or operationally complex setting

Experience creating SOPs or leading change-management work

Experience integrating and deploying third-party APIs or legacy systems