Implementation Manager, Insurance

You will contribute by
You'll own several enterprise implementations at once, from sales handoff through adoption and transition to Customer Success. You'll lead kickoffs, working sessions, and training with carrier claims teams, and you'll run the plan, status reporting, and risk management that keep rollouts on track. You'll get hands-on with configuration, data migration, integration testing, and UAT, partnering with Solutions Architects on how Hover connects to the insurance ecosystem, including Verisk and Cotality. You'll guide customers through change management as their teams move from in-person inspections to remote, scan-based workflows. Alongside a small team, you'll help build the playbook, templates, and processes every future rollout will use.

Lead customer-facing delivery: kickoffs, working sessions, training, and status calls
Manage project plans, timelines, risk logs, and executive status reporting
Incorporate implementation learnings into our playbook to refine our ever-evolving process
Configure the platform and support data migration, integration testing, and UAT
Coordinate with Sales, Customer Success, Solutions, Product, and Engineering on handoffs and escalations
Contribute to enablement, process improvement, and the implementation playbook
Your background includes
4+ years of direct, hands-on implementation experience at a SaaS company, ideally a high-growth or venture-backed one
Experience delivering enterprise implementations, including managing several at the same time
A track record of building and refining systems, templates, or processes that others adopted
Experience with configuration, data migration, integrations, and UAT for a workflow-based product
Strong cross-functional skills, with experience partnering closely with Sales, Customer Success, Product, and Engineering
Comfort working autonomously at a small-company pace, where you own a lot and priorities can shift
Clear, confident communication with customer stakeholders, from end users to executives

Nice-to-haves:

Experience with insurance claims products or the insurance technology ecosystem (for example Guidewire, Duck Creek, Verisk, or Cotality)
Experience driving change management for large customer teams moving to a new workflow
Experience implementing workflow-based platforms such as ServiceNow, Procore, ServiceTitan, Airtable, monday.com, Ironclad, UiPath, or Celonis