Front Counter & Customer Service Associate

About the Position

We are looking for a friendly, dependable, and organized individual to join our team and help manage the front of our busy retail store.

This is a customer-facing position that combines assisting customers, handling checkout and phone calls, and supporting our customer service team. During quieter periods, the position also includes customer follow-up, payment-related calls, and basic administrative responsibilities.

Responsibilities

• Greet customers and assist with questions, product selection, and checkout.
• Provide friendly, attentive customer service and develop a strong knowledge of our products.
• Answer incoming phone calls and assist with customer and order-related questions.
• Serve as the in-store point of contact for customer service agents who need assistance with orders or product questions.
• Handle customer follow-ups, including declined payments, outstanding balances, and order confirmations, during quieter periods.
• Keep the front counter organized and operations running smoothly.
• Communicate unresolved customer or order issues to the appropriate team members.
• Assist with additional administrative tasks as needed.

Qualifications

• Friendly, patient, and customer-focused.
• Strong communication and interpersonal skills.
• Organized, detail-oriented, and able to multitask.
• Comfortable assisting customers both in person and over the phone.
• Dependable, responsible, and able to work independently.
• Willing to learn our products, systems, and procedures.
• Previous retail or customer service experience is a plus.