Assistant Store Director, Madison Ave.

ABOUT THE OPPORTUNITY

We are looking for an Assistant Store Director to join our Madison Ave store team.

The Assistant Store Director plays a key leadership role within our Madison Ave. location. They will act as the “right-hand” of the Store Director and will function as the leader of the store when the Store Director is not present.

The Assistant Store Director will act as a business analyst, constantly monitoring the store sales performance to support the Store Director in driving the business, and a business facilitator, ensuring the highest level of operational efficiency. In partnership with the Store Director he/she will ensure the client experience comes first and that every process is built or executed with client service in mind. He/she guarantees the right omnichannel strategy deployment in store, accompanying the change management needed at store and staff level. He/she guarantees all processes implementation and compliance with legal, regulatory and internal requirements.

ESSENTIAL DUTIES & RESPONSIBILITIES

Organization:

Support a clear and effective store organization (by support functions and product categories)
Support effective methods of communication on all organizational changes within the store
Recruitment and Induction:

Actively participate in the recruiting process of staff with Human Resources and Store Director.
Build along with the Store Director an effective induction training for new staff members with a systematic induction and organize follow-up with knowledge reviews
Staff Development and Retention:

Play a key role in team motivation by establishing a real team spirit and teamwork environment
Prepare all monthly review of staff on One-to-One basis
Support the evaluation individual staff performance through the annual and mid-annual review process
Implement retention of staff by identifying and developing growth potential of individual staff members
Customer Service:
Assist sales associates with various customer service issues
Coach and develop the team to maintain the highest degree of customer service
Operations:

Optimize Shopify and its inventory management functions
Support all analysis and work with Merchandising Team for OTB and all product responsibilities
Provide weekly and monthly qualitative and quantitative business reports
Maintain positive relationship with members of corporate office and other stores
Support the store director in achieving Profit and Loss goals for the store, with particular attention given to controllable expenses and sales plan
Maintain stock levels and merchandise assortment. Once financial goals are agreed upon with the general manager, each store manager must maintain proper SKU levels, dollar levels and model stocks using the current P.O.S. system. It is the obligation of the manager to be fully trained in these systems and to ensure that the staff is proficient as well
Ensure Cycle/Physical inventory requirements are be met weekly, monthly and annually
Store Appearance:

Adhere to Grooming and Styling standards, lead by example and enforce the standards within the entire team
Monitor the general appearance of the store: cleanliness, store maintenance, organization of sales area and back-of-house
Administration:

Ensure that key documents are kept in store in order of compliance
Create staff work schedules and ensure appropriate store coverage
Manage planning of paid holidays, absences and report accordingly
Sales:

Continuously motivate sales staff and ensure principles of KHAITE customer service are followed
Support in driving sales to meet or exceed sales budgets
Identify opportunities to and assist sales associates in fortifying client relationships through clienteling
Follow on a day-to-day basis the sales performance of the store
Aid in building the set individual monthly objectives for each member of the team
Follow up on the sales performance of the sales associates daily, weekly, monthly annually
Product Category Management:

Understand and explain store performance by category during all executive walk throughs
Keep all product support tools well organized and ensure all team members have access to the information
Store Visuals:

Maintain merchandising standards in partnership with the Visual Merchandiser
Human Resources:

Supervise store personnel and enforce company policies
Ensure timely submission of timesheets utilizing Kronos, verification of employee hours, etc.
Identify & own all store recruitment needs. Recruit, assess, & interview talent and partner with the Store Director & HR when needed
Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and the New York office
Coach and develop employees in all areas of performance

SKILLS & REQUIREMENTS

Interpersonal Skills:

Action oriented; drive for results
Able to motivate others and build effective teams
Service orientation and customer focus
Social perceptiveness
Able to mediate and negotiate to resolve conflict
Problem-solver
Strong oral and written communication skills

Education/Experience:

10+ years of retail experience with a concentration in retail operations, preferably within a luxury environment
College degree or equivalent preferred
Able to successfully manage people and process, driving change within a dynamic environment
Previous experience within an omnichannel environment
Computer literacy - Proficient in all Microsoft office programs with particular strength in Excel
Strong analytical skills
Superior attention to detail
Excellent verbal and written communication skills
Foreign Languages a plus