Pitch Technician

Overview
As the Pitch Technician, you will be responsible for the day-to-day technical maintenance and operation of all on-site equipment related to our rooms & spaces dedicated to pitches. This role will also backup the Executive Event Technician in times of need. This position provides the technical acumen and execution to “wow” a client or guest by showcasing the AV systems abilities at the direction of event tech and producers. This role can be VIP client and guest facing.

*Visa sponsorship is not available for this role including H1B, OPT EAD etc.*

Responsibilities
Provide end-user support, consulting, or education to event organizers
Set up, operate and manage audio and video equipment, and provide AV support
Perform proactive activities to resolve problems or identify resolution to the appropriate party
Troubleshoot AV problems last minute as required
Liaison for requests to our helpdesk and sales team and drive resolution for any client need
Assist with other office AV requirements on days when there’re no pitches or events in the pitch spaces

Qualifications
Experienced with Technical live event Technical Operations
Ability to operate, learn, and triage complex AV systems
Resourceful and accommodating for clients and guest needs
Tier 2 equipment break/fix capabilities
Ability to troubleshoot technical equipment and AV network issues in depth
Clearly communicate and follow-up on all technical issues to event lead and or producers
Able to occasionally work early/late including weekends
Experienced and have the ability to learn AV configuration and management software
5-7 years’ experience working in corporate AV service, commissioning, and training end users
Familiarity with Cisco or Poly video conferencing equipment preferred
Working knowledge of MS O365 suite