Enterprise CSM

✅ What you will be working on/responsible for

Maintain GRR >90% across their book, with renewals forecast accurately and risks flagged and addressed well ahead of renewal.

Take on a full book of accounts and onboard new customers quickly, so the team has capacity to support both new and existing customers.

Move customers from basic to advanced usage, such as CI integration and Cloud Pods, with LocalStack embedded in their engineering workflows.

Grow accounts organically by identifying new teams and use cases, including Azure and Snowflake, and driving adoption of new product releases.

Run each account with a clear success plan and work in step with the TAM, AE and Product, while helping refine our playbooks and KPIs.

✅ Experience we expect you to bring to the role

5+ years in Customer Success or account management at a SaaS company, preferably in developer tooling or DevOps-focused SaaS, 2+ years managing enterprise clients

Experience managing a book of 20-30 accounts, working with stakeholders from individual engineers to engineering managers and directors.

Has led renewals through procurement end to end, including commercial terms, pricing conversations and negotiation, with a solid grasp of the commercial side of the role.

Track record of strong retention (e.g., GRR) and growing customer adoption.

Technically curious and able to engage credibly with engineering teams; familiar with cloud infrastructure, CI/CD workflows and developer tooling concepts (no coding required).

Uses AI tools such as Claude to accelerate the productivity in day-to-day work (without AI slop). Familiar with HubSpot or other CRM platforms, and open to piloting new AI and CS tooling as we evaluate it.

Experience in a high-growth startup or scale-up environment. (preferred)

🌱 Values we hold in LocalStack

Care: we create with compassion. We prioritize empathy and understanding in every interaction. By genuinely caring for our team, customers, and community, we create an environment where people thrive and impactful work flourishes

Ownership: we own the outcome. We take responsibility for our work and are passionate about its impact. We foster autonomy, inspire ambition, encourage ownership, and empower everyone to unlock their potential and make an impact.

Openness: we build trust together. We build trust through open communication and honest feedback. By sharing ideas and embracing diverse perspectives, we create stronger, more connected teams that work toward shared goals.

Courage: we dare to innovate. We embrace bold challenges and take calculated risks to move the needle. We step outside our comfort zones, experiment fearlessly, and turn setbacks into springboards for growth.

Excellence: we chase the extraordinary. We chase excellence by pushing boundaries and delivering results that go beyond the ordinary, constantly raising the bar and striving for greatness in everything we do. Excellence is not just the outcome, itʼs how we approach every task with purpose, passion, and a commitment to delivering exceptional value.