Client Success Manager

As WiredScore and Meter expand their presence across North America, you'll play an important role in helping existing clients understand the value of better connectivity, from certification and building performance to the infrastructure that powers their properties.
What you'll be responsible for
Client Retention & Revenue Growth
Own renewal outcomes across your client portfolio, driving strong retention through proactive engagement, strategic account management and clear articulation of value.
Identify and develop upsell, cross-sell and expansion opportunities across WiredScore's certifications and Meter's connectivity infrastructure solutions.
Partner closely with Business Development and Meter teams to qualify and progress opportunities within existing client accounts.
Build strategic account plans that support long-term retention, revenue growth and deeper client partnerships.

Strategic Relationship Management
Develop and maintain strong, multi-threaded relationships with commercial real estate owners, developers, asset managers and other key stakeholders.
Act as a trusted advisor, helping clients understand how digital connectivity, smart building technology and network infrastructure can support their commercial, leasing and tenant-experience objectives.
Lead renewal conversations, strategic business reviews and executive-level presentations, tailoring your approach to different stakeholders and commercial priorities.
Proactively identify client risks, resolve challenges and ensure clients continue to realise measurable value from their relationship with WiredScore.

Connectivity & Meter Opportunity Development
Build an understanding of Meter's offering and how integrated networking infrastructure can address connectivity challenges within commercial buildings.
Identify opportunities within existing accounts where Meter's solutions could deliver additional value to landlords and tenants.
Engage clients in discovery-led conversations to understand their connectivity challenges, building infrastructure and future requirements.
Collaborate with commercial and technical teams to connect client needs with the appropriate solutions and support the progression of qualified opportunities.

Client Advocacy & Collaboration
Translate technical concepts and product capabilities into compelling, commercially relevant narratives for real estate stakeholders.
Work cross-functionally with Business Development, Operations and other internal teams to deliver a consistent, high-quality client experience.
Maintain accurate account information, renewal forecasts and commercial opportunities within Salesforce.
Share market intelligence, client feedback and emerging opportunities to support the continued growth of WiredScore and Meter.
Who you are
Commercially minded: You understand the relationship between client success and revenue, and you're comfortable owning renewals while proactively identifying opportunities for account growth.
A natural relationship builder: You enjoy developing meaningful relationships, navigating complex organisations and influencing stakeholders at different levels.
Curious about technology: You're interested in how connectivity, infrastructure and smart building technology are shaping the future of commercial real estate.
An effective communicator: You can simplify complex concepts, confidently present to senior stakeholders and articulate a compelling commercial value proposition.
Proactive and solutions-oriented: You take ownership, anticipate client needs and seek opportunities rather than waiting for them to emerge.
Organised and strategic: You can manage multiple accounts, prioritise commercial opportunities and balance immediate renewal objectives with longer-term account development.

Required Qualifications
Proven experience in Client Success, Account Management or a comparable commercial, client-facing role.
Experience in commercial real estate, PropTech, B2B SaaS, telecommunications, connectivity or technology infrastructure.
Understanding of commercial real estate stakeholders, including landlords, asset managers, developers and property management teams.
Demonstrated experience owning renewals, client retention or revenue-linked account outcomes.
Proven ability to develop strong relationships with senior stakeholders and manage complex client accounts.
Experience identifying commercial opportunities within an existing client base, including upselling, cross-selling or account expansion.
Excellent communication, presentation and relationship-management skills.

Desired Experience & Skills
Exposure to enterprise networking, internet connectivity or technology solutions.
Experience leading strategic account reviews, QBRs and value-based commercial conversations.
Familiarity with Salesforce and structured account planning.
An interest in how technology and connectivity are transforming the built environment.