Vice President, Technology Service Desk/On-Site Support

Job Description
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Technology Service Desk/On-Site Support to join our Engineering team. This role is located in NY/NJ.

In this role, you’ll make an impact in the following ways:

Lead the Technology Service Desk and On-Site Support teams by demonstrating expertise in managing production services, ensuring timely and effective resolution of technology issues
Develop and implement strategic initiatives to enhance service delivery, focusing on continuous improvement and alignment with BNY's strategic goals
Collaborate with cross-functional teams to integrate technology support solutions, driving innovation and efficiency in service delivery
Ensure compliance with industry best practices and regulatory requirements, maintaining a high standard of operational integrity

To be successful in this role, we’re seeking the following:

Bachelor's degree in Information Technology, Computer Science, or a related field. - Relevant industry certifications such as ITIL, HDI, or equivalent are preferred. **EXPERIENCE:** Typically 6-8+ years of experience.
Strong leadership and team management skills, with a focus on fostering a collaborative and high-performing work environment
Excellent problem-solving and analytical skills, with the ability to identify and implement effective solutions in a timely manner
Exceptional communication and interpersonal skills, with the ability to engage effectively with clients, stakeholders, and team members
Relevant industry certifications such as ITIL, HDI, or equivalent are preferred
People Leadership requirement: Mentor and guide team members, fostering a culture of growth and professional development within the service desk and on-site support teams