Level 2 Onsite IT Technician

Level 2 Onsite Technician

Linden, NJ

$70,000-$100,000

Our client is seeking a seasoned Level 2 Onsite Technician to support one of their key customer environments while also serving as a senior escalation point on the internal helpdesk. This role is ideal for a technician who thrives in both hands‑on onsite work and fast‑paced MSP support queues.

You’ll take ownership of escalated issues across servers, networking, cloud platforms, and security infrastructure. This is a client‑facing role requiring strong communication skills, technical depth, and the ability to work independently.

Key Responsibilities

• Serve as the primary escalation point for complex issues involving Windows Server , Active Directory , M365 , DNS , GPOs , and Intune

• Manage and maintain server environments, including patching, backups, performance monitoring, and troubleshooting

• Configure and support firewalls , including rule creation, VPN setup, and security policy updates

• Troubleshoot and optimize LAN/WAN/VPN connectivity and network performance

• Support cloud services, identity management, and endpoint security across the client environment

• Provide onsite technical support for 2 weeks each month, including workstation setup, network troubleshooting, and infrastructure maintenance

• Work the internal helpdesk for the remaining 2 weeks, handling escalations and mentoring junior technicians

• Document solutions, update tickets thoroughly, and contribute to process improvements

• Maintain a high level of professionalism and customer service in all interactions

Required Experience & Skills

•

3–5 years of IT support experience (MSP background strongly preferred)

• Strong hands‑on experience with Microsoft 365 , Azure AD , Intune , and Windows Server administration

• Proven experience with firewall configuration (SonicWall, Fortinet, or similar)

• Solid understanding of networking fundamentals : VLANs, routing, switching, DNS, DHCP, VPN

• Ability to diagnose and resolve complex issues independently

• Excellent communication and client‑facing skills

• Valid driver’s license and ability to commute to Rahway, NJ

Nice-to-Have

• Experience with backup systems (Datto, Veeam, etc.)

• Familiarity with RMM/PSA tools

• Industry certifications (CompTIA, Microsoft, Cisco) — certifications are fully paid for