Hospital Liaison & Emergency Care Coordinator

Hospital Liaison & Emergency Care Coordinator | Brooklyn, NY/Monsey, NY /Lakewood, NJ $120,000 $140,000

About the Role:

A healthcare organization is hiring a Director to run its Critical Care Department, stepping in whenever a hospital case turns urgent or complicated. This person owns the handling of critical transfers, keeps physicians and hospital teams in sync, and manages the department's existing Critical Care staff. The mandate is full accountability for how a case moves from the first call to a resolved admission, discharge, or transfer.

Key Responsibilities

Critical Care Leadership

Lead the existing Critical Care team and direct next steps on complex, time-sensitive cases

Provide leadership and decision-making when situations escalate

Take full ownership of the department's critical-care efforts and ensure cases are followed through effectively

Patient & Family Liaison

Guide and support patients and families throughout hospitalization

Help families understand their options and navigate complex, sensitive medical situations

Serve as a calm, knowledgeable resource during stressful situations

Hospital Transfers & Emergency Coordination

Coordinate urgent and complex transfers between hospitals

Work closely with physicians, surgeons, transfer centers, admissions teams, and hospital departments

Rapidly assess needs, mobilize resources, and facilitate physician-to-physician and hospital-to-hospital communication

Physician & Hospital Outreach

Build and maintain relationships with physicians, surgeons, hospital leadership, and key institutional contacts

Serve as a trusted liaison within hospitals and the broader medical community

Conduct ongoing hospital and medical-community outreach to open doors for patients when they need it most

Care Coordination & Advocacy

Collaborate with other specialized divisions to ensure seamless communication and continuity of care

Advocate persistently for patients from admission through discharge or transfer

Follow up closely on cases and think outside the box when a situation doesn't follow the standard playbook

Qualifications

5+ years of Medical or healthcare background required (clinical training, healthcare administration, paramedic, nursing, or similar)

Strong understanding of the medical field and comfort communicating directly with physicians, surgeons, and hospital leadership

Excellent written and verbal English with polished, diplomatic communication skills

Ability to make sound decisions and remain effective under pressure

Strong work ethic and willingness to meet the demands of a high-responsibility, full-time role with emergency availability

Interested? Send your resume to: [email protected]