Housekeeping Supervisor

Job description
Housekeeping Supervisor

We have extraordinary career opportunities available for experienced Multi-lingual Genuine Team Players with a Passion for creating brilliant experiences that make people’ lives better!

As an integral part of the Housekeeping Leadership Team, a Housekeeping Supervisor will work closely with our housekeeping team ensuring cleanliness and quality standards are exceeded and identifying areas of improvement. Manages the daily operations of a housekeeping services department to ensure offices, guest rooms, facilities bars, restaurants, and other specified areas are kept in a clean and orderly condition. Inspects all hotel facilities, recommends upgrades when needed. Establishes workflows, standard procedures, and quality control plans. Responsible for maintaining vendor/supplier relationships. Manages subordinate day-to-day performance of the job and creating/modifying schedules as the business demands. Ensures that projects, department milestones, goals are met and adhering to the standards of the company.

Duties to include, but not limited to;

Job Description

Interpret, administer, and promote all departmental policies, procedures, and established standards.

Collect/prepare the room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed.

Monitor & follow-up on work orders and submit them to Engineering according to hotel procedures

Conduct pre-shift meetings

Train housekeeping employees to achieve the standards of cleanliness in guests’ rooms

Make recommendations and follow through on disciplinary action for assigned staff

Respond to emergencies using information contained in SDS sheets. Keep SDS sheets current and readily available.

Provide exceptional guest service for all requests by responding in a timely manner

Inspect guest rooms, including VIP, vacant, occupied, and check-out rooms, to ensure the standards are being achieved by each employee

Inspect public areas, lobby areas, hallways, storage closets, garbage rooms, offices, laundry rooms, lockers rooms, etc., to ensure cleanliness according to standards

Assist in conducting monthly and quarterly Housekeeping department inventories

Assist in maintaining required par level of all linen and guest supplies

Balance and clear room status daily/nightly; compare the P.M. housekeeping report with the PMS room status report and resolve any discrepancies

Monitor out-of-order, out-of-service, discrepant, and showrooms daily

Monitor and direct progress of housekeepers and housemen in rooms that are undergoing deep cleaning.

Participate in department meetings and quality check inspections

Make sure floor storage areas and closets are kept in an orderly and clean fashion

Handle/manage all lost and found items according to procedure

Perform other reasonably assigned tasks

Be a mentor, guide, trainer and champion for all Housekeeping team members

Requirements

Local candidates only

U.S. Citizenship/Work Authorization required

2 years of Housekeeping Supervisory experience in a luxury hotel preferred

Be able to lift 50 pounds without restrictions

Candidates should be strong leaders, detail-oriented, and committed to providing exceptional customer service

Knowledge of operational controls, budgeting, forecasting, and scheduling

Strong oral and written communication skills

Ability to train and develop team members

Excellent organizational skills.

Computer skills; strong working knowledge/capabilities with MS Office software and knowledge of PMS systems: Opera - Knowcross - Alice and InFor

Working knowledge of Time & Attendance software

Spanish speaking preferred, other languages very helpful

Be able to speak, write and understand the primary language of the workplace

Bi-lingual/Fluency in Spanish very helpful