Operations Associate

Job Overview
This key team member will work closely with the Operations Managers and Directors across all functional areas at BLADE, including Flier Relations, Finance, Customer Experience and Marketing to ensure seamless operations, optimal flight utilization and exceptional Flier experience. The Operations Associate will support additional day-to-day company operations, including exploration and pricing of new and existing routes and other growth initiatives as needed.

Responsibilities
Ensure operational excellence and world-class service for BLADE fliers across all product offerings
Liaise with BLADE’s Operations Managers to optimize aircraft supply against forecasted passenger demand
Work closely alongside BLADE’s Flier Relations and Customer Experience teams to ensure exceptional passenger experiences
Monitor weather patterns, events and other external issues that could impact flight patterns and mitigate any flight delays or cancellations
Communicate and interact with BLADE fliers to cultivate potential sales relationships
Partner with Marketing to ensure targeted communications for flights
Leverage BLADE’s proprietary software to price, track and optimize routes in current and developing markets and analyze new market opportunities

Required
Degree in Engineering, Aviation, Business, or a related fields that emphasize problem-solving, operations, or analytical thinking
Comfort with high-stakes, time-pressured decision-making (weather delays, crew changes, mechanical issues cascading through a schedule)
Ability to operate in a fast-paced, high-growth environment
Data-driven mindset — using historical performance data to anticipate bottlenecks (weather patterns, maintenance downtime, crew availability)
Exceptional oral and written communication skills
Highly collaborative; ability to work with stakeholders from various parts of the business
Maintains accessibility on evenings, weekends, and holidays as needed
Entrepreneurial hustle and proven self-starter
Strong interpersonal skills with the ability to cultivate relationships and influence internal and external stakeholders
Ability to balance attention to detail with swift high-quality execution by analyzing problems and calculating risks
Experience with Microsoft Office Suite

Desired
1+ year experience in operations, logistics, or dispatch, ideally at a high-growth company