Global Head of Field Ops

Minimum qualifications

Bachelor’s degree in Operations Management, Engineering, Business Administration, or related field.
10 years of experience in revenue operations or a related role in a similar capacity.
Experience as a senior, experienced leader who has managed a similar global team previously.
Experience managing and developing a team of operations professionals.
Experience with operational systems and tools, such as Salesforce, Forecasting Management, Commission Management, or Tableau.

Preferred qualifications

Advanced degree in Operations Management, Engineering, Business Administration, or related field.
Deep understanding of revenue operations processes, methodologies, and technologies.
Strong leadership skills with the ability to inspire and motivate teams to achieve goals and objectives.
Excellent analytical skills with the ability to interpret data and drive actionable insights.
Excellent communication and collaboration skills, with the ability to work effectively across departments and influence stakeholders at all levels of the organization.
Strategic thinker with a results-oriented mindset and a passion for driving operational excellence and continuous improvement.

About the job
We are seeking a high impact Global Head of Field Operations to serve as a strategic engine for our GTM organization. The ideal candidate will play a crucial role in optimizing our revenue operations, driving efficiency, and maximizing performance across our operational functions. This position requires a strategic thinker with strong leadership skills, a deep understanding of operations across the whole of the Go To Market stack, and the ability to collaborate effectively with cross-functional teams.

The role will report to the GTM Operations Leader and be responsible for driving the day to day operational cadence and strategy.

Responsibilities

Develop and implement strategies to optimize revenue operations, streamline processes, and enhance efficiency.
Oversee the day-to-day activities of revenue operations teams, ensuring adherence to company policies, procedures, and safety standards.
Analyze operational data to identify trends, opportunities, and areas for improvement, and implement actionable solutions to drive performance.
Collaborate with cross-functional teams, including FP&A, Procurement, IT, HR, Talent Acquisition, Deal Desk, Order Management, Pre-Sales & Post-Sales Operations, and Marketing Operations to ensure alignment and drive cohesive operational strategies.
Lead and mentor a team of operations professionals, providing guidance, support, and professional development opportunities.
Partner with the GTM Systems and Tools team focused on the implementation and utilization of operational systems and tools, ensuring they are effectively integrated and utilized to support operational objectives.
Partner with the GTM Analytics team to develop and maintain key performance indicators (KPIs) and dashboards to track operational performance and provide insights to stakeholders.
Partner with senior leadership to drive sales forecasting excellence along with building strategic plans for pipeline growth, provide regular updates on performance and progress.
Stay informed about industry trends, best practices, and emerging technologies related to revenue operations, and recommend innovative approaches to drive continuous improvement.