Senior Account Executive Provider Market

Primary Responsibilities:

Build, nurture and grow intimate, consultative relationships with key Provider clients to understand the client’s strategy and business needs. Use enterprise-approved AI-enabled insights, where appropriate, to deepen understanding of client priorities and continuously assess the value that Optum solutions are delivering
Lead team members across the matrix to develop approaches that increase the value we provide and the impact Optum has on the client’s business
Create a value story consistent with the client’s strategy, including effectively positioning AI-enabled solutions as part of the broader Optum value proposition. Present the value of Optum solutions to various levels within the client, including executives, decision makers and key influencers. This may include on-site meetings
Ensure service and delivery commitments to client are met
Coordinate and influence service delivery and effective operational interface between clients and Optum teams related to Provider solutions. Work with Optum teams to drive resolution to performance opportunities and issues
Negotiate renewals, contractual agreements, statements of work, and performance guarantees while serving as liaison with contracting / legal / finance
Ensure the realization of expected client savings and Optum revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with sales
Develop and present reporting of savings achievements, opportunities, and service level agreements, using enterprise-approved AI tools to strengthen analysis, recommendations, and executive-ready communication
Business process management and entry of timely updates to CRM system, including but not limited to client planning, opportunity management, contact management, current solution footprint, etc. Apply an AI-first mindset to support disciplined account planning, stakeholder mapping, and opportunity management
Drive outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies
Influence external customers at the VP & C-Suite level as a trusted executive partner and advisor
Deliver exceptional customer Net Promotor Score (NPS) results
Leverage enterprise-approved AI tools and emerging technologies to enhance client outcomes, uncover strategic opportunities, improve operational efficiency, and deliver measurable business value while maintaining responsible and ethical AI practices

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

7+ years of experience in a strategic, leadership, consultant or related role within the healthcare industry where you have been responsible for driving various KPIs/metrics and growth
5+ years of experience working with stakeholder and business leaders to drive outcomes
Experience in driving deep, productive relationships with external clients
A high level of understanding of the healthcare market, specifically in the provider market
History of leading, influencing and managing indirect, matrixed teams with successful people and team leadership experience - motivating, mentoring, and developing talent
Track record of success driving client success across highly complex and matrixed organizations
Demonstrated success building and evolving relationships with internal C-suite and matrixed stakeholder teams
Demonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunities
Proven ability to analyze complex market opportunities, including the effective use of enterprise-approved AI tools and data-driven insights, and develop creative solutions to a wide variety of unique market problems
Ability to travel 25% of the time based on business needs
Currently reside in one of the following areas: Metro NY/NJ/Philadelphia area
Driver’s License and access to reliable transportation

Preferred Qualifications:

Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)
Experience working across UHG, Optum and UHC lines of businesses
Experiences across Analytics, Care Continuum Delivery, ITO and Revenue Cycle services for Providers
Direct experience working with clinical leaders
Direct experience working with product and technology teams
Prior P&L ownership
Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Demonstrated solid strategic planning, analytics, AI fluency, and problem-solving skills, including the ability to apply enterprise-approved AI tools responsibly to improve insight, efficiency, and business outcomes
Proven application of change management methodologies
Proven excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners