CUSTOMER SERVICE COORDINATOR (ORDER MANAGEMENT)

Job Summary:
The Customer Service & Order Management Coordinator is responsible for processing and approving daily customer orders while delivering exceptional service and support. This role serves as a key point of contact for customers, ensuring orders are accurately entered, processed, and fulfilled in a timely manner.

The ideal candidate is highly organized, customer-focused, and possesses strong time management skills with the ability to effectively manage multiple priorities in a fast-paced environment.

Essential Duties and Responsibilities:
• Process, review, and approve daily customer orders to ensure accuracy and timely fulfillment.
• Respond to customer inquiries regarding orders, products, pricing, and delivery status.
• Deliver exceptional customer service by resolving issues and addressing concerns professionally and promptly.
• Build and maintain positive relationships with customers to ensure a high level of satisfaction.
• Identify opportunities to upsell products and services that meet customer needs and support company sales goals.
• Coordinate with internal teams, including operations, logistics, and sales, to ensure seamless order processing and delivery.
• Maintain accurate customer records, order information, and documentation within company systems.
• Monitor order status and proactively communicate updates or changes to customers.
• Prioritize daily workload and manage multiple tasks while meeting deadlines.
• Assist with administrative duties and special projects as assigned.

Qualifications:
• High school diploma or equivalent required; Associate degree preferred.
• Previous experience in customer service, order processing, sales support, or administrative support preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Strong customer service and problem-solving abilities.
• Ability to identify sales opportunities and confidently upsell products and services.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) systems preferred.