Healthcare Accounts Receivable Associate

At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.

Key Responsibilities

Manage a portfolio of accounts under guidance
Conduct all aspects of claim follow-up and collections, including insurance calls and utilization of payer portals, ensuring accounts are progressing appropriately towards resolution.
Work assigned accounts to resolution, including basic denials and appeals
Maintain accurate, detailed, and timely account notes
Partner cross-functionally with internal teams and external stakeholders to optimize revenue cycle performance
Follow departmental best practices and processes
Meet daily productivity and quality expectations
Escalate complex or unresolved issues to Senior Associates or Team Leads
Key Performance Indicators

Account status maintained in good standing per set workflow requirements
Maintain or exceed A/R resolution targets (e.g., accounts worked and resolved within established timelines).
Meet or exceed productivity benchmarks (e.g., accounts worked per day/week based on complexity).
Demonstrate quality and accuracy standards, minimizing rework and errors in account handling.
Experience & Requirements

High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
0-2 years of experience in physician collections, A/R follow-up, and denial management
Proficiency in Microsoft Office applications (Excel, Word, Outlook); experience with reporting and data analysis tools preferred
Proven ability to multi-task, prioritize workload, and meet deadlines in a fast-paced environment
Strong communication and interpersonal skills
Additional Qualifications

Exceptional attention to detail and organizational skills.
Ability to work independently while contributing to a team-oriented environment
Demonstrated problem-solving skills with a proactive and solution-driven approach