Customer Service & Technical Support Specialist

WE’RE HIRING!
Customer Service & Technical Support Specialist
Jerusalem, Israel | Hybrid Position
Corporate Freight Savers (CFS) & ShipBoss are looking for a friendly, responsible, and tech-savvy individual to join our growing team!
We’re seeking someone with excellent communication skills, strong problem-solving abilities, and a passion for helping customers.

What You’ll Do
• Assist US-based customers with shipping and logistics inquiries..
• Provide customer and technical support for the ShipBoss platform..
• Troubleshoot shipping, billing, and system-related issues..
• Communicate with customers via phone, email, and live chat..
• Work alongside our Israel and US support teams to ensure excellent customer service.

What We’re Looking For
• Excellent English, both spoken and written..
• Strong computer skills and technical aptitude..
• Friendly, patient, and professional communication..
• Excellent organizational and problem-solving skills..
• Dependable, proactive, and able to work independently..
• Previous experience in customer service, logistics, or technical support is a plus, but not required.

What We Offer
• Hybrid work arrangement.
• Supportive international team.
• Full training provided.
• Opportunity for professional growth.
• Competitive compensation based on experience.

Working Hours | Monday–Thursday
• 3:00 PM – 8:00 PM: In our Jerusalem office.
• 8:00 PM – 12:00 AM: Flexible work-from-home availability for customer support as needed.
Evening support is typically light, with the flexibility to handle customer issues as they arise.

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