The SNF Department Coordinator runs day-to-day SNF staffing and protects the profitability of every SNF account. This person makes sure facilities get qualified staff on every shift, handles call-outs and problems as they happen, and keeps billing rates, pay rates and margins accurate and healthy.
The role combines two jobs: an operator who keeps coverage under control, and a business manager who makes sure that coverage makes money.
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Daily staffing operations
• Manage all SNF staffing requests, open orders and schedule changes.
• Match qualified staff to open shifts and confirm every assignment.
• Confirm scheduled staff ahead of each shift and spot coverage risks early.
• Respond to call-outs immediately and secure replacement coverage as fast as possible.
• Keep employee availability, attendance and contact information current.
• Verify required credentials and documents before anyone is placed.
Facility and employee relationships
• Serve as the main contact for facility staffing coordinators, nursing leadership and administrators.
• Handle facility complaints and service issues professionally and quickly.
• Manage employee issues: attendance, no-shows, conduct and difficult conversations.
• Escalate serious client, staffing or compliance problems to management.
Rates and profitability
• Own a master rate sheet for every SNF account: billing rates and provider pay rates by discipline, shift and differential.
• Calculate gross profit dollars and gross margin percentage by facility, discipline and staffing category.
• Identify low-margin or unprofitable accounts, shifts and rate combinations.
• Recommend fixes to management: client rate increases, pay rate management, overtime control, staffing mix and reducing avoidable premium pay.
• Review every rate change before it goes live and confirm it is entered correctly in all systems.
• Prepare a regular profitability report showing margin trends, exceptions and improvement opportunities.
Timekeeping, payroll and billing support
• Resolve timekeeping discrepancies with employees and facilities.
• Work with payroll and billing to correct errors before they reach paychecks or invoices.
• Goes through contracts and creates a sheet of all partner/facility billing dates.
Documentation
• Record every schedule change, facility communication and open issue.
• Keep a clear handoff log so nothing is lost between shifts or days.
Qualifications
Required
• 2+ years in healthcare staffing coordination, scheduling or a similar fast-paced operations role.
• Strong Excel skills: comfortable building and reading rate sheets and calculating margins.
• Experience with scheduling or staffing software.
• Excellent phone and client-service skills.
• Ability to handle on-call coverage as scheduled.
• Strong sales and business development skills
• Exceptional organizational skills
Preferred
• SNF or long-term care staffing experience.
• Experience with bill rates, pay rates and gross margin in a staffing agency.
• Familiarity with credentialing requirements for nursing and therapy disciplines.
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Full-time USA hours, office-based. Can become flexible with work location and hours
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