Director Of Operations [ HealthCare]

Director of Operations (Healthcare)

Location: Monsey, NY

Salary: $200,000-$225,000 + Bonus

The Director of Operations is a hands-on, on-site leader responsible for the daily performance of multi-site clinic operations. This individual provides visible leadership, establishes clear direction, training and expectations, from the support staff and medical team. Ensures that each location is prepared to deliver an exceptional patient experience.

Key Responsibilities

Team leadership and accountability: Hire, build & train administrative staff, set performance standards. Build a culture of professionalism, ownership, and follow-through.
Patient experience: Establish expectations centered on warmth, responsiveness, dignity, and personal attention. Resolve patient concerns, identify recurring issues requiring improvement.
Facilities and vendor management: Equipment readiness, efficiency and vendor performance to maintain welcoming and dependable clinic environments.
Systems and processes: Develop and maintain SOP, support consistent execution.
Data and performance management: Identify care gaps, improve scheduling.
Financial performance: Support sustainable revenue growth, appropriate service utilization, and coordination with clinical and billing teams.
Compliance and quality: Partner with clinical leadership and compliance personnel to maintain operational practices consistent with Article 28 requirements.
Continuous improvement: Identify bottlenecks, implement practical solutions.