Account Support Specialist

Account Support Specialist | Brooklyn, NY $60,000 - $85,000

About the Role

A Brooklyn-based B2B supplier in the product space is looking for an Account Support Specialist to join a fast-growing team. You'll be paired with a Senior Account Representative, owning smaller accounts end-to-end while serving as the operational backbone of the pod, handling orders, communications, and the daily details that keep customers happy. It's a role built for someone who wants real ownership and real relationships, backed by an experienced partner who's always there for support.

Key Responsibilities

Account Management

Own a set of assigned B2B accounts and serve as their primary point of contact for day-to-day needs

Conduct proactive outreach to existing customers, checking in and flagging reorder opportunities

Order & Issue Handling

Process and manage orders accurately and keep customers informed at every step

Resolve product, order, or delivery issues by coordinating internally and communicating clearly with customers

Communication & Records

Handle inbound inquiries via phone and email with speed and professionalism

Provide product knowledge to help customers make smart purchasing decisions

Maintain accurate records of customer interactions and order details in the CRM

Collaborate closely with your Senior Rep partner and internal teams to ensure smooth execution

Qualifications

Prior experience in B2B customer service, account support, or a client-facing role

Strong communication skills, comfortable and confident on the phone and professional over email

Excellent attention to detail and organizational skills

A proactive mindset, following up and staying on top of things without being told

Ability to manage multiple accounts and prioritize in a fast-moving environment

Experience using CRM or order management systems

Able to work in-office in Brooklyn full-time

Interested? Send your resume to: [email protected]