Public Safety Officer

Job Responsibilities
Emergency Communication and Dispatch:

Receive, prioritize, and document emergency and non-emergency calls from the St. John’s campus community.
Dispatch public safety officers and appropriate first responders using a two-way radio system and computer-aided dispatch software.
Monitor and respond to campus fire alarms, intrusion alarms, and access control alerts.
Provide exceptional customer service, information, support, and assistance to all University community members including students, staff, faculty, and guests. Additionally, ensuring that all requests for service or information are directed to the relevant person or office as required.
Initiate mass notifications through the emergency notification system during certain incidents
Monitoring and Surveillance:

Continuously monitor campus CCTV systems, access control, and emergency notification systems.
Report suspicious activity or safety hazards to appropriate personnel for immediate response.
Assist in activating emergency response protocols and campus alerts as needed.
Maintain continuous awareness of Department of Public Safety personnel in the field or on special assignments.
Information Management and Reporting:

Maintain accurate and detailed records of calls, officer activity, incidents, and responses.
Assist with the preparation of incident summaries and reports for St. John’s University officials and law enforcement.
Perform data entry into public safety records management systems.
Campus and Community Support:

Provide information and support to students, faculty, staff, and visitors regarding public safety policies, resources, and procedures.
Answer questions and route calls to appropriate university departments.
Demonstrate empathy, calm, and professionalism in all interactions.
Engage with the various campus community departments.
Be mindful of current crime trends on and around the campus grounds and take appropriate action to deter such activity.

Competencies, Education, Experience
Clear, professional verbal and written communication.
Strong attention to detail and ability to multitask under pressure.
Ability to maintain composure and critical thinking in high-stress situations.
Discretion and adherence to confidentiality and data privacy standards.
Familiarity with public safety technologies (CAD, CCTV, radio systems).
Excellent computer skills and be proficient in the use of emergency communications systems, including computer aided dispatch systems, multiple two-way radio systems, alarm receivers, video monitoring systems, access control systems, emergency mass notification systems, and telecommunications systems.
Ability to remain on duty until relief is available and work weekends and different shifts as required. The Command Center is operated 24/7 including weekends and holidays and requires regular attendance and punctual employee presence.
Customer service oriented and provide excellent customer service in all interactions.

Required Education and Experience:

High School diploma or equivalent required (GED).
Prefer a minimum of 5 years’ security or dispatcher experience.
Must obtain New York City Fire Department Certificate of Fitness (F-01) Fire Guard Impairment, to be obtained within six (6) months of employment; the certificate must be renewed by the Officer every two years and an updated copy provided to the Executive Director of Public Safety.
Must obtain American Heart Association First Aid certification within ninety (90) days of employment. Must maintain certification while employed by St. John’s University.
Candidate must possess and maintain a current New York Sate Security Guard License.
Candidate must posess and maintain a valid Driver License from their state of residence.
Candidate must be able to perform their responsibilities while wearing an N-95 respirator mask as mandated by OSHA regulations.
Candidates must be able to work on all shifts, during various hours, including weekends and holidays.
Preferred Education and Experience:

Associates or Bachelors degree or equivalent experience.
Bilingual skills are desirable.