Coordinating Manager

This position is responsible for supervising the Telephonic Financial Counseling Team, which is responsible for screening uninsured or underinsured patients and enrolling them in health insurance coverage or financial assistance over the phone through inbound or outbound calls or other referral pathways. The primary responsibility is to oversee the day to day operations of the team including monitoring the flow of both inbound and outbound calls by the Telephonic Financial Counselors, identifying and troubleshooting issues, monitoring key indicators, and completing monthly reports.

1. Master’s Degree from an accredited college or university; and one (1) year of full-time experience in a health care setting; or

2. Bachelor’s Degree from an accredited college or university; and two (2) years of full-time experience in a health care setting; or

3. A satisfactory equivalent combination of education, training and/or experience, in which each year of relevant training and/or experience can be substituted for 30 semester credits from an accredited college or university. However, all applicants must at least have a High School diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization.

Department Preferences
Valid Certified Application Counselor (CAC) certification preferred
Printer
Fax machine
Scanner
Registration, billing and collections and financial counseling workflows and modules in EPIC
Customer service
EPIC
Cisco Finesse

Benefits
NYC Health and Hospitals offers a competitive benefits package that includes:

Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
Loan Forgiveness Programs for eligible employees
College tuition discounts and professional development opportunities
College Savings Program
Union Benefits for eligible titles
Multiple employee discounts programs
Commuter Benefits Programs