Patient Liaison

The Patient Liaison is responsible for providing direct assistance to patients, their families, staff and management, with the resolution of concerns, as well as supports the rights and responsibilities and personal interests of the patient population in general.

Minimum Qualifications, Education and Experience

Detail-oriented.
Extremely professional at all times and in all situations.
Willing to put other people’s needs before their own personal needs.
Must have a friendly demeanor, healthy rapport with team members and colleagues.
Superior interpersonal skills are a must.
Must be able to handle intense customer service complaints without issue.
Incredible communication skills (verbal and nonverbal).
Able to multi-task (within reason).
Must have good problem solving ability, make quick decisions, and display sound judgment.
Must be creative, innovative and help in the development of this position.

Must be flexible.
Must exhibit great empathy and compassion for both internal and external customers alike.
Must have a great deal of patience along with a calm demeanor.
Must be extremely reliable, dependable, and self-motivated.
Professional business attire and lab coat preferred.

Quality Standards

Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, vendors as well as referring physicians and their staff.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercise confidentiality in all areas of performance.
Attends all meetings and trainings as requested.
Follows OSHA regulations, RadNet and site protocols, policies and procedures.
Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours and lunch schedules, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
Completes job responsibilities in a quality and timely manner.
Bilingual Manadarin, Cantonese, Russian or Spanish speaking preferred